Grandeville at River Place Apartments

"I've been staying here for the past 6 months. Apartments are not as shown in photos. They have hicked the price. Maintenance is the worst part. It takes forever for anything to get fixed. Also, pest control is only once a week, so if you missed a day, you'll have to stay the entire week with roaches in your room and the pest people hardly do anything other than putting a small glue board. From outside, it might look a bit glamorous, but from inside and their service and monthly utility charges make it worse. They have a lot of hidden charges in rent that come along with the base rent. Overall, the community is safe, and there are a lot of students staying here."

"This has been the worst experience iv ever had with an apartment complex, from leaky roofs that result in an inch of water in my bathroom that was left unattended for 3 days, to the moldy air filters that litter every apartment in the complex and are only changed upon request. I wanted to edit this to mention that my car was stolen from this complex. No cameras work so no help there! Also had to send in my police report to even get a new gate key. Want your pool to be closed more often than it is closed? Choose Grandeville! Want to have you own car towed from in front of MY garage? Choose Grandeville! I can go on for days about the issues that have presented themselves and have had a lack of acknowledgment. If they tell you that you will have all hardwood, don’t believe them because I ended up with carpet in all my bedrooms! There is a 0% chance I would ever resign at this apartment complex, or recommend it to anymore. Inappropriate charges on move out."

"Stay Away. I will start with the good things: The maintenance team is amazing and the apartments are spacious. The bad things: When I applied for the apartment, I applied for an 8 months lease. They made a mistake and gave me a lease for 10 months. When I asked them to fix that, I was told that if I would like to move out after 8 months, they would let me do so. When I asked to move out after 8 months, I was told that I need to pay 2 months of rent! I was stupid to believe them. They took advantage of me with the fact I just moved to the US and I'm a college student. When I moved in, the washer was broken. it took them over a month (!) to bring me a new one, and the solution for them was that I will go out to do my laundry, although I pay full rent. Also my dryer barely worked, and they told me as long its "working" they won't replace it, so I had to dry my clothes in 3 cycles every time. There is a really nice pool, just too bad that the pool was closed more than it was open. Someone broke the gate and they decided it's a good reason to close the pool for months, in the beginning of the summer. The club house and the bowling alley is open only when the office is open, so you can't really enjoy this if you're working or a student. When its was time to move out, I got the Lease Renewal Notices only about 40 days before my lease ended, and not 75 days before as the law requires (I had to give 60 days notice, which I failed because of that). When I talked to them, I was told that I need to pay 2 months of rent if I wish to leave at the end of the lease or I can stay 75 days with the current rate. I didn't agreed to stay, and eventually they agreed that I will leave on the original date, but I missed the apartment that I wanted and had to find a new one. On the last month, they posted a full month of rent in my account, and I talked to them and I paid only the 8 days I need. After a day or two, I got an email saying I was charge for the rest (apparently I had auto payment which I never used). I asked them to give me a refund because I need to pay rent in my new apartment, but they told me I would have to wait until I will get my deposit back, which can take 60 days after I leave. I canceled this payment with the bank, but they deduct 150$ from my deposit for that, and they don't agree to give me the money back."

"I love living at Grandeville at River Place! I am so grateful for the excellent staff. Frankie and April are amazing at their job and care about peoples problems. They give me all the information I need to go through with my day regarding the apartment I live in. They are so kind and thoughtful, know me by name, and never fail to make me smile. The maintenance people are the kindest people I've ever met in my life. I offered to tip the guy who came in to work in my apartment, and he insisted to not take my tip and I was upset that he didn't take it but it shows that he cares so much about his job and what he does that money doesn't matter. The upkeep at this complex is amazing, maintenance answers fairly quick, and the amenities are amazing! I recommend this complex for anyone who's looking for an apartment in the Orlando area!"

"I have lived here with my middle school aged daughter for almost 2 years. We love it here! Management is always super attentive and pleasant…thank you April and staff!! Maintenance is always right there for me when I’ve had an issue… thank you Geraldo and team!! I have no issues with noise or parking. I do have my own garage that I pay for out of convenience, however. It’s beautiful and manicured like a resort. We have been very happy here."