DoubleTree by Hilton Chicago - Schaumburg 800 National Parkway, Schaumburg, IL 60173

"Eh. The manager lady was really polite but one person at the desk was somewhat rude and felt annoyed when asked questions. Don't bother with room service they don't have it. You can order food from bar but not over the phone. You'll need to stand there and wait for it, then take up to room (seriously missing out on making some $$ with no basic room service) The pool was 10/10 amazing. Room was a bit rundown but honestly not that bad. Not all Hiltons are great but this one was okay. Overall I'd weigh your options when booking. The bed wasn't that cozy and TV channels were very fuzzy barely worked FYI: If you want to hook up an Xbox or something, you need to go to TV settings and pick the furthest down option, then you'll see "Source list" or whatnot. Took awhile to figure out"

"One star for the condition of the room. We walked into a very OUTDATED and DIRTY room. Stayed about 30 minutes and checked out. No way could we stay in such FILTH. The carpet was old and tattered, way beyond its life expectancy. It was unattached in several places causing carpet roll. A stain, looked like poorly cleaned up vomit, in front of the bed. Clearly the room was NOT SANITIZED or even dusted. Bed was poorly made. Cheap lumpy mattress and pillows. Worn out chair from the 80’s. I’ve seen better chairs on the side of the road. The water coming out of the sink faucet was cloudy. Gross. The lobby was dirty and smelled bad. Outside it looks decent. Inside it’s a dirty shack. Shame on Hilton for allowing this place to get like this. What a waste of money!"

"I was there for the holidays. I was surprised when my room was cleaned on Christmas Eve. I called the front desk and was informed that the cleaning staff had two days off. I was honored to get fresh linen from the desk. I was happy that the cleaning staff had the day off. One young lady told me that she was the only one there and that a complimentary breakfast would be given on Christmas morning. That breakfast was awesome! I got to mention the warm cookie. It was yummy. Thanks, Doubletree!"

"Had a great stay. The service was friendly and made sure I was taken care of. Nice and clean rooms with your basics. Everything you would expect a hotel to be! Right next to a cool mall and plenty of good food. Would stay again!"

"Sam behind the front desk and Edward behind the bar provided excellent customer service! The hotel was undergoing construction but still fairly clean at the time of this review. A bunch of descent eats within walking distance. The fitness area is better than other hotels as they carry a little wider selection. I’d recommend staying here if your in the area."