Embassy Suites by Hilton Chicago Schaumburg Woodfield

"Nice hotel, clean comfortable room, nice open floor plan, close to elevators, WiFi signal was good, staff friendly and helpful. The issue of unsupervised children slamming doors, screaming at each other and running back and forth for hours was inexcusable."

"The hotel and room were adequate, though the kids (6 years old and younger) had a blast, which was most important (especially in the pool, though there was enough chlorine in there to tranquilize a bull elephant). There was a dead bug in the shower, which in itself is not the end of the world, but it means the shower had not been cleaned in a minute. One of the elevators was out, so you either had to wait forever or walk around to the other side where both elevators were working. The continental breakfast tasted like I lost a bet (the made-to-order omelets looked good but I did not want to wait in line). Lastly, the kitchen was closed (Saturday night), and it seemed like this was standard, so we had to pick up dinner from a nearby restaurant. I have never stayed at a hotel where you could not get lunch/dinner and it was a minor hassle with 3 hungry children. In sum, you get what you pay for. If you are in town for business/visiting someone, or with kids who do not know any better, this is right up your alley. Adequate."

"This hotel has been my general go to for many years when in the Chicago area for work. There have been a significant amount of improvements made over the last few years and it has dramatically improved the experience. Then entire common area, bar, breakfast space, etc has been rehabbed recently and it is huge upgrade. The highlight of this particular Embassy (I stay at a lot of them) is the breakfast and breakfast staff. While embassy in general has a good breakfast, this one a more personal touch with polite service, quick cleaning, and a few added extras like excellent salsa for the omelets and few other extras at the omelet bar. I will also add that during my last two stays, they have resumed daily cleaning of the rooms. Very few hotels have resumed this since COVID so I’m happy to have that return here. I was particularly impressed during a recent stay when the new General manager was walking around clearing tables and engaging with the guests. He also engaged with me as I checked out in the morning. It’s nice to see a GM on the floor willing to help his staff out to make the guest experience better. On the down side, this is an older building and some of the rooms show it. Loud HVAC, tubs instead of walk in showers and older carpet, paint, and decor. It seems like they are gradually working through those renovations so it’s hit or miss whether you get a new or older room. One other thing is the SLOW elevators so hopefully those are on the upgrade list for the near future."

"Staff is very friendly and helpful. There is a cocktail hour every night. At check-in, we received vouchers for 2 free drinks for each person in the room. And there are snacks! Eat the chips. So good! The rooms are very spacious and nice. The couches are a little worn and dated, but everything is clean. The bathroom is a little tight on space. there is no way 2 people are getting ready at the same time. The hotel is easy to get to, located near many things and there is ample parking. We were here for an event at Topgolf, and it was the perfect hotel."

"To be honest, this property was a huge disappointment, especially for the amount of money they charge for the rooms. The hotel is run down, and it's very visible. The elevator buttons are dirty and disgusting. The elevators are both all scratched up and make odd noises to the point that I was actually nervous to use either one of them. The chairs in the lobby are all worn. Despite its size, the hotel has only two luggage carts and none of the staff make any effort to make sure that they're in the lobby ready for others to be able to use (we found one outside in the back parking lot). The bathroom in our "suite" was so tiny that one could barely shut the door while in the bathroom. The tub was about 6 inches high, so it too, was very tiny. The mini-fridge was a micro-fridge with no adjustable settings - everything we put in the fridge froze, including my medication. The alcoholic drinks for sale by the front desk are locked up (which I have absolutely no problem with), however, the front desk attendant doesn't have a key!! He told me that someone had the key but she was nowhere to be found, literally. I was told she was "walking the grounds," but after waiting for 15 minutes, I just gave up. The attendant had no way to contact her - they don't use walkies and apparently no cell phones either. I decided to see what other guests had to say about this hotel: many others have had similar complaints. This place is a dump. I will NEVER recommend Embassy Suites to anyone I know."