Wyndham Garden Schaumburg Chicago Northwest

"Pretty basic hotel but it gets the job done. I was in 225 and the room was nice enough, it had a balcony overlooking the pool and pond out back, great for a nice breeze this time of year. Shower had nice pressure and was hot but the sink only got Luke warm water for some reason. Definitely dated carpet in the room and some parts in the bathroom had the shower peeling from what looked like water damage. Laura from the front desk was very pleasant professional and polite, she definitely deserves a raise or promotion from how she handled herself, the guests and the operation she is absolutely a Dimond in the rough. All in all it was a nice spot for the price I paid ($85)."

"Don't stay here! We had the worst experience - The staff is extremely deceiving and management is just the same! They will tell you that that All your needs will be met but then you are stuck without them and it's much to late to find somewhere else to stay! There is absolutely No food available!!! At all!!! There was coffee but that was it. No restaurant, lounge, bar + no room service, no breakfast available, nothing at all! Every single amenity listed is false and this property The management is unbelievably difficult to deal with when you try to get help, they brush you off with an email that doesn't solve anything. The gardens listed... well there are no gardens. If you can find your way to get to the outside to "non garden area" you are completely locked out and must walk 1/4mile around the property to get back into the front door. Balcony/terrace -another accomodation listed but they haven't opened them for years... According to 1 Staff member. Some of the staff will string you along by filling out a work order to have things fixed but nobody comes and then the staff covers it up for their fellow employees. All the accomodations and amenities listed are NOT available! When we speak with management to rectify this - we are met with endless emails trying to prove their wrong doing and continuous headaches from it continue still and we checked out a month ago!!! DO NOT STAY HERE!!!"

"The first time I had stayed foe almost a week. I had to take out my own trash, clean my own room and beg for toilet paper. When i saw housekeeping she said she doesnt speak english and tried to shove a phone in my face. I backed away and tried to explain again about rhe room and also ask for toilet paper, towels, etc. She shoved her phone in my face again as she gave me a mean look. Then said that she dont speak English. She seemed very angry that i would not try to speak Spanish. I told her that i do not speak Spanish. She told me that she does not work for them. I went to front desk but there was a line and no staff was there. When staff finally returned she told me that she was in the bathroom. She told me that the help is an outside contracted company. I was told that they hired them because they are cheap and will do the work where as if they hire Americans they would get a union and compliants for more pay and better working conditions.The front desk lady then apologized for the service and said that management does not have morning meetings anymore so customer service is very poor. Later, my WiFi was hacked. Surprisingly i stayed again last night. The lady put me in a room where the toilet would not work and was making loud sounds, the pillows smelled like dunk and sweat and the floors were dirty with visible holes in the carpet She had a man bring two pillows. He came up with two pillows that looked wrinkled and dirty. I went back downstairs where she demanded details of my dissatisfaction so i explained. She gave me an ugly look and handed me a key that she already had. I went to that room and there was huge stains on the bed. I took a picture of them but unfortunately camaras can not record the pee/funk smells that where on the beds. I took a picture of the carpet with the holes in them,the dirty sink, stained furniture and proceeded to go back to her. At this point she was very angry with me. When I tried to tell her what was happening she made me feel like i was a liar , gave me a hideous look and said, "let me see!" As she was leaving to "see" I took out my phone and showed her the pics. She looked shocked at first and then very, very angry. I then began to calm like record her rude words and actions towards me as she grew more and more hostile towards me. She then told me to stop taking pics. I lookd above her head where there was a camara there and calm explained that I'm just trying to keep things fair. She called the police, tried to lie and say I was hostile, described me in such a way that I felt that she was racist. I asked for my money back. Her behavior made me feel like I was not going to get my money so Icalled the police also because I felt she was going to rob me of my refund by lying on me and slandering my name so that she could justify robbing me. I steppped away from her so that she would not lie on me and thats when i heard her describe me to the police as if she was describing a criminal. Being African American I took offense to how she was slandering me and lying on me so I called the police again. The dispatch appeared empathetic and as if she believed that this nightmare was indeed happening to me. She assured me that the police waa on the way. My husband realized that she was not giving us our refund although she lied and said she would so he called Expedia to get the refund from them. Please note that they disabled photos on this platform, so check out my review on other platforms where media coverage is available. Her name is Jordan. They are just collecting money and cutting corners. The resteraunt never open and the balcony doors are broke. The service is horrible and they lie on you-making you the villain rather than the true VICTIM that you are. If you want poor service, to fight for your refund at the risk of being slandered and lied on, the police called on you and your internet hacked then this is the spot for you. BUYER BEWARE AND BE WARNED."

"Unfortunately this hotel seems to be barely making it. This was my second stay only be a it’s the closest to my relatives that I visit during special occasions. I wonder if it’s up to code??? It’s not Alive and very few reasons to return. This room 123 had NO heat!! The furniture is old and gloomy! Never purchase at the hotel directly it’s more expensive so luckily I paid online others I wld still be kicking myself! Barely anything to buy water, drinks, chips a scarcely available. It’s not a family oriented place but single truck driver feel at best! Otherwise as usual I love Schaumburg’s vibe outside of this dreary Hotel / motel is more accurate!!!"

"As soon as you walk in you smell musty old carpet. Front desk friendly. No pool. No restaurant. My sister was visiting from out of town. I thought Schaumburg would be a great area. We both stayed at this hotel. Balcony "security" is a metal rod wedged in the door. One set of towels. Bed extremely squeaky and noisy!!! Had to empty all our own garbage. Put the garbage outside the door. Come back 4 hours later it's still there. Not the best stay. But the horror show was the morning we were checking out. My sister frantically knocked at my door at 3am. She has bed bugs in her room. And was bitten a few times. My sister is also 4 months pregnant with twins. We packed up and went to check out. The lady at the desk didn't seem surprised or concerned. In 4 days didn't see one housekeeper or housekeeping cart!!!!!!!After returning home. She called corporate. Someone from the hotel then called. And began trying to scold her. Asking her why she stayed in the room with bed bugs. She told the lady If anyone had seen the bed bugs we would have left earlier!!!! She then offered a free night or two. My sister informed her that NONE of us would EVER knowingly stay in a hotel with bed bugs. The lady seemed annoyed. At that point she said all she could do was take 50% Never once did she apologize!! Immediate after landing she had to take her clothes to be professionally dry cleaned. DO NOT STAY IN THIS BED BUG HOTEL!! ** Trying to figure out how to upload pics**"