Hampton Inn & Suites Pigeon Forge On The Parkway

"The smell in the lobby and first floor was like a strong odor of cheap perfume. I guess they were trying to mask the smell of dogs. Our room was on the second floor so it did not smell like that. The staff was very nice and helpful! The bed in our room was very uncomfortable. The shower was good though. The hotel was in a great location. I would not stay there again though just because of the smell and the bed being so uncomfortable."

"Roaches!! Do not stay here!! We found a total of 5 roaches in our rooms. After killing two, we took pictures of the other 3 as we saw them. See photos below. We took some live and some that we killed to the front desk. We reserved a total of 2 rooms and my sister reserved 1 room. We all found roaches! The second floor must be infested! We checked out early this morning and are now unpacking all of our luggage outside of our home, washing each thing before it comes into our home. This is very frustrating! We are grossed out to the max. The hotel staff was very apologetic and helpful. However, Hilton honors customer service, which we have been members of for 15plus years, was terrible. They were rude and extremely unhelpful. I don’t know if I will be able to stay at a Hilton again."

"The entire hotel is in need of a refurb. Our bed was worn out and the rooms overall appearance was dirty. lights were burned out and our desk was visibly broken and needing replacement. The staff was great!! friendly and helpful which made the experience of staying there a little better. If this hotel was remodeled and they kept the staff it would be my go to place. Unfortunately I will not stay there again until they remodel it. Hilton properties in this area on a whole are just worn out and need to be remolded. I have booked our next stay and it's at the Fairfield Inn."

"The room was ok - there was mold in the bathroom and a clump of hair in a towel. But otherwise was clean. Bed was comfortable! Outside pool area looks nice, we were inside due to weather. The breakfast was really great with lots of options. Good location."

"I’ve been staying at Hampton Inns almost exclusively for the past 5 years and have never been as disappointed as I was at this location. First thing that hits you when walking into the lobby is the smell of dog. I know it is a pet friendly hotel but to smell like that is not appealing to all customers. The floor mats at the door entrances were filthy and looked like they hadn’t been vacuumed in weeks. The lobby was beautiful and looked like a lodge but the smell and dirty carpets ruined it for me. We had connecting rooms with 2 queen beds in each. When entering the rooms, they looked and smelled dingy and outdated. The carpet was dirty and I was grossed out to walk without shoes on it. There was mold on the ceiling in the corner of our room. The curtains were old and dusty with sun damage and holes in them. The office chairs in both rooms were beyond worn. I can’t believe they even have them in the room in their condition. The door for the refrigerator was broken and the hinge was laying on the floor. The thermostat was flashing low battery. The drain on the bathroom sink was extremely slow & seemed to be clogged. The beds were clean, sheets & pillows clean but this was by far the worst Hampton I’ve ever stayed in. Almost all the furniture in the rooms and throughout the hotel were old and worn with noticeable scratches and marks on them. I will definitely think twice and read reviews more carefully before booking with Hampton again. Let’s not forget to mention we paid the most we’ve ever paid at a Hampton per night- $275/room and had the worst experience. This hotel needs a major renovation and probably has for the past 10 years judging by the looks of things."