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Country Cascades Waterpark Resort
204 Sharon Drive, Pigeon Forge, Tennessee, United States
About the Country Cascades Waterpark Resort
Country Cascades Waterpark Resort is a charming lodging option located in the heart of Pigeon Forge, Tennessee. Situated at 204 Sharon Drive, this resort offers guests a fun-filled stay with its on-site waterpark. Visitors can enjoy thrilling water slides, lazy river rides, and splash pads, making it the perfect destination for families and friends looking to cool off and have a great time. The resort also offers comfortable accommodations, delicious dining options, and convenient amenities to ensure a memorable stay. Experience the ultimate getaway at Country Cascades Waterpark Resort in Pigeon Forge, Tennessee.
Photos of Country Cascades Waterpark Resort
204 Sharon Dr, Pigeon Forge, TN 37863, United States
Reviews of Country Cascades Waterpark Resort
"We have stayed here several times- it is wonderful! Tailored for families with children but great for us big kids too. Staff is always so friendly and responsive to any requests. Their in house bakery has the best cupcakes I have ever eaten. Very nice location away from the main road but in a very secure area. The suites with the bunk beds are extra cute- they have scavenger hunts within each room. Once you solve them you get the combination to the treasure chest, which contains several goodies!"
"First time to TN and the hotel was the worst part of the trip! First off, wasn’t told about an extra charge per night until I arrived to pay, which, wouldn’t be a problem as standard deposit is typical but $300+? There were 2 staff members out of probably 15 we encountered that were pleasant let alone spoke to us, heck, the dern construction workers working on the pool spoke more then 1 gentlemen we say on 3 separate occasions. The main lobby was nicely directed and the option to play arcade and bowling was neat but over priced and no complimentary breakfast or anything that was like, oh, we love this we’re gonna stay again, instead we doubted our decision from the start about choosing this location for our stay. The room, horrible! Not clean, AT ALL! The bed was dented in and sheets and blanket were the worst, ABSOLUTE WORST. The balcony has rotted wood above the seating area and the tub felt like it was going to fall through if you stepped wrong. The balcony door has no safety lock, standard deadbolt and the door isn’t flushed, very frustrating to say the least, especially when you have 4 children, 2 of which are special needs. The pull out coach literally had springs coming out of the bottom of the mattress, the half bar between the beds nor the walls had been wiped down or cleaned in what looked to be weeks and it’s obvious they don’t own a vacuum because our floor, floor mats and hallway to our room hadn’t been vacuumed at all until the final day of our 3 day stay and it was trashy upon arrival. Just was not a good experience! We loved everything about our vacation accept for staying here! Family of 6, so strongly recommend finding a different solution! Very disappointed with this location, disheartening!"
"My recent stay at this hotel fell far short of expectations. Upon check-in, we were disappointed to find bedsheets with an excessive amount of hair and a brown stain. Although we promptly notified the management and the sheets were changed, the replacement still didn't fully resolve the issue, as the bed cover had a persistent musty smell. Additionally, the overall cleanliness of the room left much to be desired, with dusty nightstands, floor trim, and an unpainted drywall patch on one of the walls. One notable aspect was the lackluster housekeeping service throughout our stay. Surprisingly, our bed was never made, and the housekeeping efforts seemed limited to emptying trash bins and providing new towels. The absence of a microwave and landline phone in our room also stood out as unexpected inconveniences. Furthermore, the lack of sound isolation in the bathroom door (hollow core) and the repeated, unnecessary fire alarm disruptions added to our overall unpleasant experience. We made the decision to check out one night early due to these cumulative issues. It's evident that the hotel has some significant improvements to make, especially in terms of room cleanliness, amenities, and overall guest experience. While the common areas were clean, I believe it's crucial for the same standard of cleanliness to be applied consistently throughout the entire establishment. I hope the management takes these concerns seriously for the benefit of future guests."
"We stayed in one of the new Treehouse family suites. The concept of the room is neat and overall nice. Housekeeping and Maintenance could do better upkeep on the rooms and better cleanliness. (See attached images). The staff we did encounter during our stay were amazing, friendly, and helpful. The 2 follow up phone calls I received from Kelly days after arriving back home were a nice touch. The breakfast voucher prices at $10 per person including child free was a value bargain but the other items in the snack bar and candy kitchen were ridiculous. Our daughter really enjoyed the night time activities and getting to win “BINGO” 3 times was exciting. At this point we plan on returning in hopes to see they step up cleanliness and room maintenance. We hope to not see this resort crumble like many other hotels in the Pigeon Forge area!"
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