Charlotte Marriott City Center

"Misrepresented Titanium Elite Status: Upon check-in, was incorrectly informed I didn't need to pay for M Club Lounge access due to Titanium Elite status. This led to unexpected charges during checkout. Invalid Restaurant Charge: An unauthorized restaurant charge appeared on my bill. Unhelpful and Dismissive Management: Raised both issues with billing staff, who promised to contact the manager. Amelia Duncan, front office manager, was dismissive and refused to investigate or offer any assistance. This behavior fell short of expectations for a Marriott. Impact: This experience caused undue stress and inconvenience. It eroded trust in the Marriott brand and its commitment to guest satisfaction. Recommendation: I would not recommend this hotel to others based on this experience. I urge management to address the issues mentioned and improve communication and customer service practices."

"My stay at Charlotte Marriott Center City was the absolute worst ever. When I already on 2/2/24 I was greeted by Pierre. Her service and attention to detail was phenomenal. She did a wonderful job selecting the perfect room for my stay. Once I got to the elevator none of the elevators were working so I have to sit in the lobby for about 10 minutes before I was able to go to my room. The room was clean and have a good view. The stay got horrible when I was awakened at 9AM by security banging loudly on my door demanding I come downstairs. I started to panic thinking something bad has happened. When I got to the door security states my card declined and they need a new form of payment. I paid with my credit card so I knew this had to be a mistake. I got dressed and headed to the front desk. When I got to the front desk I tell the young lady what just happened. When she looks at my room she then apologize and states this was a mistake on their end. They tried to charge my card double for parking. I was devastated that it’s 9AM in the morning and I was wakened by Marriott employees for an issue that was a mistake on their end. This has been the worst stay at Marriott and would like this issue to definitely be looked into by Marriott. I was treated very poorly and less than. This should have never happened. Also to add the phones in the rooms does not work. We had to use our phone to call the front desk."

"Stayed here one night and customer service was top notch, Vi was so helpful upon check in. As a platinum elite member I was upgraded to a higher tier room. Decent food/ beverages at M lounge and a restaurant/bar on the first floor as well. Fitness center was bigger than most hotels I’ve stayed at. Overall pleased with stay and would recommend to anyone staying in the Uptown Charlotte area."

"Super bummed about our stay here. Booked for two nights and only ended up staying one. Lobby is clean and nice, room was clean and comfortable. Our problems were with the crazy noise. Our whole family was awake for about 2 hours from midnight to 2 AM because of noisy guests and slamming room doors as well as street noise. I don't blame this on the staff or expect them to control it - Marriott needs to update this hotel to deal with the noise issues. Was made worse by the lack of concern when reported to hotel staff at the front desk the next morning. Employee did not offer an apology or seem to care. In fact, I was told I would get a refund, but when I called back later in the day found out that she never even actually checked us out. Definitely will not be going back."

"On behalf of Georgia States band.. we were pleasantly surprised with this hotel. It was very nice, very clean, and i LOVED the fact that the floors inside the hotel were hardwood. It made me feel much better about cleanliness. Upon arrival the hotel is gorgeous and they had this cute little coffee shop inside , the strawberry banana smoothie i had was AMAZING. I would definitely come back and book her when i am on a personal trip."