Omni Charlotte Hotel 132 East Trade Street, Charlotte, NC 28202

"We stayed at the Omni and it was very nice. We arrived with a big welcome, and we went to our room we seen the glass had a cracked. I called back to front desk took Caressa pictures. We were fine with the room just didn't want to be charge but they immediately upgraded us to a suite with access to club 14. We got in the other room the TV had to be program, maintenance guy came quickly to program it and allowed free breakfast for the inconvenience. WOW THEY ARE REALLY BIG FOR MAKING SURE THEIR CUSTOMERS ARE SATISFIED. The only thing is no microwave!"

"I checked in this weekend for a cheer competition! WORST EXPERIENCE EVER. DO NOT STAY HERE!!! After not only having the most unfriendly unwelcoming front desk, check me in. I get into my room and find the nastiest bathroom ever. The shower was disgusting. The bathroom had dirt in the corners. I let front desk know, and management told me they were going to have someone come upstairs and clean the room again. After housekeeping left the room, I went back in and it looked the exact same just smelled like cleaning products. I’ve been contacted management again that I was speaking to He informed me he would have the room cleaned again when I left to take my daughters to practice. I got back into the hotel room and checked my room look the Exact same !!! This is so Disgusting I was better off staying at a motel 6! The photos below are supposedly after it has been cleaned THREE TIMES!! All this money spent for a weekend and I had to ask other friends if we can shower in their room. $900 weekend and I can’t even shower in my own room!"

"My stay at the Omni hotel was great, It was my first time staying there. I went there for the holiday to celebrate New Year's Eve. I had a wonderful time. The service and staff was very professional and nice. The rooms were very clean and nice. The breakfast was great. I definitely look forward to staying at the Omni Hotel again and also referring the Omni hotel to family and friends"

"My husband and I stayed here during our wedding anniversary celebration. The service was amazing! Yasmine's customer service was exceptionally amazing!!! She also sent a beautiful little surprise of champagne and chocolates to our room to help us celebrate. We will definitely visit again. The bathroom was really small and didn't have ventilation. The mattress was lumpy and seemed dated. Overall, we had a great stay."

"I attended a corporate event yesterday for Union Home Mortgage for a day long conference. My review is for the banquet services for the banquet room, food and service staff. I gave 5 stars because the event the entire day was managed with great care from the Omni Staff and they demonstrated great guest care. The food service was arranged in a concise, thoughtful, methodical and convenient manner. The food was good and the presentation was done very well. The room was stocked with beverages and snacks, the servicing staff all I observed were so courteous and efficient. The day was a pleasure and great accommodation was given by the hotel staff to help make that happen. They all deserve kudos for a day we done."