Holiday Inn Charlotte-Airport Conf Ctr, an IHG Hotel 2707 Little Rock Road, Charlotte, NC 28214

"Stayed there for 3 weeks too long. Terrible shuttle service! Always leaving late or canceling service. They rarely answer the phone at the desk. Same response- Driver called in sick. Breakfast is $16.95 and not at all worth it. Rooms and hotel were clean. Comfortable bed. Warm shower."

"The hotel was clean and the staff was great. The overnight clerk, Billy, was excellent he was a great help when I checked in. I was locked out of my room on the afternoon of 1/13, and the gentleman at the front desk assumed that I had stayed past my checkout time and he got smart with me. When I asked the young lady at the desk, she said I had another night, and he got quiet. He could have apologized for his error but instead remained quiet."

"The room was good, but *NEVER* stay here if you're counting on easy access from the airport. I was repeatedly told a shuttle was 5 min away. Over an hour later, a shuttle arrived but quickly filled up. I had to pay for a car, which they don't reimburse for. The hotel blamed the traffic, but other hotel shuttles came and went multiple times (including Hampton Inn's shuttle, which is the hotel right next tot it). It seems like Holiday Inn are aware of this problem but just don't want to hire enough drivers."

"Got a room with 2 beds. A desk. 2 chairs and a working fridge. Can't Crack the window for fresh air. Just the PTAC air. The Dove products are good. Had to keep getting new keys. So apparently if your dates aren't programmed you'll keep needing a key. 4 nights and five days. Needed keys each day. Not a bad place if you getting back on the airplane. We drove. Too each it's own. I'll do better research."