Holiday Inn Charlotte University, an IHG Hotel 8520 University Executive Park Drive, Charlotte, NC 28262

"This was a clean, pleasant hotel that worked for what I needed. I did not opt for the spendy breakfast. Only 1 thing, someone slammed the door in the hall very late and it woke me up. Was hard to get back to sleep. In other words, the doors are thin, although the walls and ceilings seemed fine. Of note, there was a real bathtub in the bathroom. Nice touch."

"Lots of good...and bad at this location. The first room I had smelled so bad I didn't even sit down. The front desk attendants (who are all AWESOME) promptly moved me to another, less smelly room, but they really need to do something about the filters, carpet, or whatever is making these rooms smell. The cleanliness of the room was average at best. Refrigerator had a broken shelf but I fixed it myself. Everything in the room (except the pictures) was crooked or slightly askew in some way. Ice bucket did not have bag and still had water in it. There were glitter stars in the carpet, handprints on the headboard of the bed, and I'm hoping to God the sheets were changed. The restaurant/bar was not open yesterday as published on their website, but there are a ton of restaurants and bars within walking distance. All that said, the staff is excellent and I have never been in a hotel where I have felt more secure. I hope they will read this, and that it helps them improve their accommodations. This is not meant to be a "bad" review. But it is meant to make them aware that if people pay to stay at a "premium" hotel, there needs to be premium effort and quality brought by ALL the staff and not just the front desk."

"Room was fine - could use some furniture upgrades (lots of chips in all furniture) but bed and bathroom were clean and adequate. The breakfast was a 1 star - do not bother with breakfast. You can get a better breakfast other places for cheaper. I only had a couple bites and had to leave, it was basically inedible. Stalest pancakes and worst bacon I’ve ever had."

"DO NOT STAY HERE! Good location, HORRIBLE service **** They didn't have any rooms available when I tried to check in, and that was around 5pm. That's unacceptable when rooms are supposed to be ready by 3pm, no later than 4pm. When rooms did become available, the staff checked in several people who arrived after me, which was strictly poor customer service. They assumed I was with another guest who they previously checked in (which I wasn't) and claimed they didn't help me for that reason. I asked if they made that assumption because we're both Black, but they didn't answer. I let them know it was inappropriate to assume that and strongly suggested they never do it again. Immediately upon entering the room and opening the closet for the luggage rack, I found a soaking wet towel just hanging. This confirmed my suspicion that the room wasn't thoroughly cleaned beforehand. The inside of all the lamp shades were also gross. Housekeeping came by each morning to collect towels but didn't replace the old ones with new ones. What in the world?! What kind of practice is that?? That's unacceptable and also poor customer service. I had to wait hours for new towels, which was inconvenient for my busy days of going to the gym, going to outdoor events, etc. I'd need to shower a few times a day but didn't have towels. Make it make sense! It was a good location and decent price/rate, but I'd never stay at this hotel again. There are other hotels in the area that would get my business over this place. What a joke."

"Very good experience for me and my family. We stood one night because we were traveling through. We checked in around 10:30pm. It was quiet, although there were plenty of people just hanging around the entrance. Loved that they had Dove shampoo, conditioner, and lotion in the bathroom to use not that tiny hotel bottles they usually leave for guests . Room was very nice and clean. Very happy with my stay."