MainStay Suites Charlotte - Executive Park 5840 Westpark Drive, Charlotte, NC 28217

"Not best place ever I've experienced.....not worst place ever experienced. Can definitely be improved with better customer service throughout my stay. But there happens to be 1... yes 1 employee that is exceptional that I have been fortunate to have met. Erica goes above and beyond to help. Each time that I've met her she's had a great attitude and good spirit about her."

"This was an absolutely abysmal experience! I drove from Knoxville, TN and had a concert to go to on 11/4, but when I showed up there wasn't a room for me. I had made a reservation back in the summer and had several confirmations that my room was reserved. The receptionist was on her phone the whole time and was beyond apathetic about the cancellation. I asked for a manager's card, there were not any. I asked for the manager's number and was told she did not feel comfortable giving it out, yet the only solution was for me to give mine out. I am still waiting for a call when I was supposed to receive one on 11/6. DO NOT GO HERE!! They do not care about you, nor your experience. They cancel and do not inform you that they have done so. Overall, the lack of care and thought are apparent on all levels. After Response from “Manager”: I’m sorry that the pipe break affected your phones and your computers making it unable for you to contact me. I have no intention of reaching out as the response is far too little far too late. I sincerely hope you learn common courtesy."

"When I checked in I noticed an odor immediately. I assumed this was possibly just at the lobby. After check in, I walked down the hall to be completely surprised by the dirtiness of the carpets and smell of smoke. I got to my room and everything was clean and as advertised. Only wish would be that the air conditioner gets cleaned. Personally I think this hotel is transitional for folks getting back on their feet. Everyone was nice that I came across which helped me feel at ease. I should have taken photos but the other reviews pretty much corroborate what I saw."

"I’m hoping this reaches people before they book. The pictures are STOCK PHOTOS. It is not like that upon arrival. 1. Upon entering, we were greeted with a smell I can only describe as stale weed & cigarette smoke masked by Lysol cleaner. 2. There are no suites available - don’t book them (being renovated but not listed on the app/website). 3. The carpeted floors are riddled with unknown stains. 4. It reeks of urine outside 5. The room we were in did not have a smoke detector. It just wasn’t even present on the wall. Incredibly unsafe and dangerous. 6. There was LITERAL FECES on the floor of the hotel hallway when we walked to our room. 7. We returned to the hotel in the evening after dinner around 9:30pm and there was a man performing lewd acts near his car, a group of people loitering at the back of the hotel doing drugs and shouting and lots of yelling in various rooms of the hotel from patrons. Police presence was apparent at the neighboring hotel; not a good sign. 8. Someone on the cleaning staff or perhaps another guest STOLE items I left behind by accident in the closet. Two kids jean jackets. The manager simply said ‘they are not in the room’ and had no further help for me. I wish people had done the right thing; now this property will be reported to corporate and I’m highly angry I had items stolen from me. Connie, the second manager, was lovely and I wish I had been able to work with her more instead of the other manager."