Homewood Suites by Hilton Charlotte/Ayrsley

"We had an awful time here. They keep running the alarms throughout the day. They gave us a heads up only once but did the fire alarm runs randomly throughout the day for two days. I have a sleeping infant and it was horrible. They’d test like 5 times some hours. The heating in the living area also didn’t work. The stoves barely work, I couldn’t even get a pot of water to boil to sanitize the baby bottles. The sinks are tiny too for washing. Also when we came the dishwasher wasn’t unloaded, that should have been taken care of housekeeping. The room was also not clean. My son was touching random hairballs and things on the floor and it was disgusting. I also asked for extra dishwashing packs (we had a 3 night stay and they only gave us one, make that make sense) and they wouldn’t even bring jt to our room. With a baby it’s so hard to get out sometimes and it’s literally their job?? The breakfast was okay, not many hot options but they’ve got the basics. But what did concern me was an employee coughing on her gloves and then touching the foods and surfaces. She did it about three times that I saw. Overall this was the worst experience we’ve had. Very dissapointed as a Hilton diamond member. As a Hilton owned hotel, I expected better."

"Had an amazing experience with this hotel when we needed a last-minute meeting room (literally 10 mins until presentation) because a competing hotel lost our reservation. The receptionist and manager were more than accommodating and helpful by allowing us to rent the room for a couple hours with 30 people. This level of service is very uncommon in Charlotte, and we were so thankful. I highly recommend this hotel to anyone looking for a reliable meeting space or room. If you are looking at any of the other hotels next to it, I would pass and use this one every time."

"The rooms are clean. The staff is gracious and accommodating. The complimentary breakfast is standard. The location, the hotel is tucked inside a 15min city Ayrsley. The town is effectively an extension of the hotels. Within 5 walking minutes of your hotel you have safe access to at least 5 bars and restaurants, and a movie theater. Best restaurant nearby: Jim an Nick's BBQ...10 min away (I got a pound of smoked pork, gigantic sides of Mac and cheese and potato salad and a dozen cheddar biscuits for 35 dollars... literally ate in heaven for 2 days. Probably could stretched it out for two more days if I could stop myself. It's so good.) Best local pizza: Luigis pizza..10 min away."

"We enjoyed our stay! It made us feel like we were home even though we were not. Mr. Colby and Mrs. Dominique were wonderful! The housekeepers did a wonderful job and were very friendly. The breakfast staff did an awesome job as well, they kept everything full. Definitely can't wait to come back!!"