Hyatt Place Charlotte Airport/Lake Pointe

"Hotel is under renovations. Rooms smell like a mix of paint, sheet rock, putty, etc. construction workers on sight drilling away and filling the lobby trying to get things fixed while being loud. Asked the manager for a refund and told me no. I booked a room at the Hampton up the road anyway. Front desk person was nice but the manager should be fired in my opinion. I’ll never try this hotel or a Hyatt Hotel again."

"Great location and shuttle to CLT airport! We booked this as a last minute stay for a flight early in the morning. We ended up cancelling our airport parking because it was cheaper to leave our car there. The rooms are older, and in need of a deep clean. It was a quiet and peaceful night sleep though. Front desk staff were great and pleasant. we felt welcome and safe, would return!"

"We enjoyed our stay. Great hotel, with large, clean, and comfortable rooms. Breakfast items are of great quality from coffee, eggs, Greek yogurt, fresh squeezed orange juice, milk and oats milk, French toast, blueberries, etc. It sort of reminded me of what Hyatt breakfasts used to before the Pandemic. The large gym has everything you need (treadmills, machines, dumbbells) for a complete workout routine. We will return. The hotel has a Microwave in the breakfast area available at all times. For those complaining about the lack of microwave in the rooms, Hyatt hotels do not have microwaves in the rooms. They do have small fridges, and a microwave is always available in the Lobby."

"My husband and I got stuck in Charlotte and the Hyatt Place Charlotte Airport was the hotel they put us up in. We got in at 1:30am, Staff was quick and knew the drill, room was spacious with plenty of room for the two of us. When we got in, we scheduled the shuttle for the next morning. Upon the 5:30am shuttle arriving, there was a rush of people to the van. Despite having our names on a list, the driver didn’t check the list, and due to others getting on who did not schedule their shuttle, we were bumped to the 6am shuttle. When telling the driver we were on the list, he shrugged and said there wasn’t anything he could do. Ended up Ubering over to the airport anyways. Other than that, our staff experience was good overall"

"I must say that my experience was nothing short of perfect. From the moment I checked in, it was evident that the staff was committed to ensuring a pleasant and enjoyable stay for their guests. As a family traveler, I booked two rooms to accommodate my family and my brothers, and the front desk staff went above and beyond to fulfill my request of having the rooms situated next to each other. Their attentiveness and willingness to accommodate our needs were truly commendable, and it immediately set a positive tone for the rest of our stay. The rooms themselves were spacious and comfortable, providing ample space for everyone to relax and unwind. While the bathrooms were slightly on the smaller side, they still served their purpose effectively. Overall, the rooms exceeded my expectations in terms of comfort and provided a welcoming atmosphere throughout our stay. One of the highlights of our stay was the delicious breakfast served in the morning. It was a great way to start the day, with a variety of options that catered to different dietary preferences. The quality of the food was impressive, and the attentive staff ensured that everything was well stocked and maintained throughout the breakfast hours. What truly set this hotel apart was the exceptional service provided by the staff members. From the front desk to the housekeeping and the breakfast attendants, everyone we encountered was friendly, approachable, and genuinely dedicated to making our stay as enjoyable as possible. Their warm and welcoming demeanor made us feel valued as guests, and they were always ready to assist with any inquiries or requests we had. Overall, I highly recommend this hotel to fellow travelers. With its spacious and comfortable rooms, pleasant breakfast offerings, and above all, the outstanding service provided by the friendly staff, it offers a truly enjoyable and memorable experience. Whether you're traveling alone, with family, or on business, this hotel is sure to meet and exceed your expectations. I look forward to returning to this wonderful establishment on my future visits."