University Walk Charlotte

"I lived at University Walk in Summer 2023. Here are my thoughts during my time at U Walk: - Maintenance, Garbage, Parking: Maintenance at UWalk is actually great. The guys are nice, they quickly respond to service requests. Our AC went out and while we waited for a new unit they put a temp unit in. During the week they usually will respond within 24 hours. The maintenance at UWalk is actually one of the better parts about this complex. The dumpster for the complex is in the back left of the complex, so if you live in the front or on the right side its a little walk to throw your trash away. Sometimes it stunk pretty bad so if you live in that closest building it could smell potentially in the hot months. Parking is great compared to other complexes, its convenient and easy to find a spot most of the time. They did not charge me for parking. - Pool, Gym, Front Desk: The pool was great for the bulk of the summer. However the last month I lived there the pool was green and closed due to a pump issue, hopefully its better now. The pool is better than most other student housing pools ive been too. The gym is okay and typical for an apartment complex. The front desk staff are great and helpful, they respond to emails quickly, its easy to pay rent, its easy to pickup packages. It can be annoying if a package gets delivered while they are closed because you have to wait in order to pick it up. - Roaches: UWalk has roaches. Many apartment complexes in Charlotte have them but UWalk definitely has an infestation. When I moved in we had no food being kept in our unit for the first little while and I would still find them in our unit late at night in the kitchen. I killed multiple roaches in my bathroom when I first moved in and even in my bedroom. It was disgusting. Because I sublet I think the people living there before me had to be dirty so after a while of constantly cleaning and trying killing methods we got them under control in our unit. But this isnt a one unit problem. The whole complex has them, they are outside in the parking lot, near the dumpsters, and in the outdoor walkways in between buildings. I lived on the first floor and so it may be better on the upper levels but the place definitely has an infestation. - Renovations: About a month into my lease, U Walk began renovations to my unit. In all proceeding correspondence about the renovations it sounded like they would be some quick renovations. This was not the case all. The crews wrecked our place. Our stuff was not put back where they moved it from even though they said they would do that. The place was a mess, I had to move into my parents home for a few days because the place was practically unlivable. Then, during the course of the renovations they destroyed multiple plants that had been securely placed in the middle of the room. Since they had been spraying the walls with paint they got paint on my belongings. The situation was a mess. When I contacted UWalk about the damaged items I was put in touch with Sarah Langsford the Assistant GM and Javier Roscoe the GM, Sarah said that she couldn't do anything to help with the damaged property and Javier sent me a $10 amazon gift card. $10 did not come close to replacing the broken pots and damaged suitcase. What a joke. - Cost: I was paying $649 for the summer and rent has increased since I left. Honestly I feel like this is too high of a cost for what you get. The complex isn't that nice. I never received a refund for having to move out during the renovations and never received payment for the damaged items from renovations. Additionally when I moved out they hit us with a $100 utilities charge. Bianca would not/ could not provide me with an itemized receipt for this charge so I just paid the $20 bucks. Overall I would definitely say that the high rent is not worth it for the fairly average apartment complex experience. I believe they can nickel and dime you if you don't stand up for yourself. Ive heard from others that if you get parents involved in disputes they will change up, so keep that in mind."

"I lived here for 2 years and since I said I wasn't going to renew my lease they started charging me for a bunch of utilities. Neither one of my roommate or me were living there for the last 2 months of our lease (because it was summer and we all went home) and I was charged with almost $100 worth of utilities when the ac wasn't at an unusual temperature and all lights were turned off. The stairways are also gross. Thankfully I know how to do handyman maintenance because don't count on the maintenance crew to do anything fast. Also have heard and seen gunshot right outside the complex on the back street. Overall, wouldn't recommend it to anyone."

"Been living here for almost a year and renewed my lease for the next year. It may not be the nicest place, but you cant beat the convenience. The maintenance team comes pretty quick whenever there's an issue. However, on occasion, they don't actually fix the problem or do a sloppy job. I have my fair share of complaints about the complex and the management, but compared to other apartments in the area, you're getting way more than what you paid for. Overall, a solid choice and my recommendation to anyone looking for housing near campus. Also, the front office staff are super friendly and helpful."

"Absolutely terrible experience. I lost my job and ended up having to leave so i let the front office know and they tell me i need to find someone to fill my space before i can go. I do and they accept the person so they tell me to move out and turn in my stuff but out of nowhere they call me DAYS later and tell me nevermind (like what?) So I find another person but they immediately reject them (understandable) so I call corporate to get some help and corporate told me that THEY found someone for me so to not worry. Again more DAYS pass and I get a call saying nevermind again. Then the manager tells me they would help me find a person and they never did. Now its two months later and they are still trying to charge for two months rent as well as threatening me with eviction after everything they made me go through. (on top of all this corporate never answers the phone) -10000/10 DO NOT RECOMMEND"

"I lived there for 6 months and it was a good place to live in but when I moved out they made me pay more than 600$ and I wasn't responsible for almost all of them. I won't recommend it. When you move in, check the cleanliness of everything because they will make you pay for it whether you are responsible or not."