Lowe's Home Improvement

"We came in to purchase an appliance. We walked around for a good deal of time before we could find an associate to help with our questions. We approached a couple working in flooring and they immediately said "you look lost". Alright, I appreciate joking around but then they both sat there practically with drool coming out of their mouths trying to understand what we needed. There wasn't even an attempt to fi d us someone else. We walked away with no information. So we headed back to appliances where we did find another associate. This Seco d associate interaction was a little better as she attempted to tell us what she knew and pointed us to someone else. This third associate immediately shot down our home improvement idea and basically gave us a one sentence answer to our question. We couldn't get the appliance we wanted. We went home to do our own research and it seems none of the information we received was accurate. The next day we came back to purchase the appliance but it wasn't in stock. The associate tells us there are 4 in stock at another location 20 mins down the road. So we go there as well. This location did NOT have any in stock. I do want to point out though that the customer service between this location and Peoria are night and day. This is a retirement community and we could use some better customer service. Side note, we got our appliance online, from Home Depot."

"So I came into Lowe’s at 6:15 to do a return. I was met by a very rude women working the front counter and even asked for her manager Brian. Let it be known that I spend 10s of thousands of dollars here and also a pro member. I had an item that I tried to return before but wanted to go home and look for receipt. Low and behold they actually found it with phone number weeks later. The point is exceptions can be made especially knowing that we are there daily. The girl was so rude and the manager looks helpless himself. I will never step foot in this store again. They tried to say people scam insinuating that’s what we were doing. FYI, Lowe’s my contractors that spend millions a year are switching accounts and so am I."

"Always find what I need. This time it was a grill. Great deal on a dual charcoal, gas, with a smoke box. Looking for fun times ahead."

"Tried to return a Christmas item that didn't fit our expectations. Was told we couldn't return sale holiday items. Wouldn't have bought them if I knew that. There were no signs stating no returns, until I reached the return counter. Even went back to area where the items were on sale, no notice of no return policy. Kind of shady. Always liked Lowe's but this was a let down"

"I went in to Lowes tonight for one item, a Kobalt battery operated fan. I walked to where I had last seen them months ago and they were gone. All the winter items were being stocked. I walked around the store multiple times checking to see if maybe I could spot one but no luck. I was heading for the exit and two guys were unloading a pallet. I was actually just trying to figure out where the exit was when Izzy stopped what he was doing and asked if he could help me. So, I said well, you can maybe help me find a fan I was looking for. I told him I found one similar and he promptly told me to follow him. He guides me back to the display I had already looked through multiple times and sure enough there was exactly one misting fan left. Not only did he help me find the fan he also got me squared away with a battery and charger. His customer service was top notch and to be honest while all the other employees were friendly and smiled at me while walking around, Izzy was the only one to greet me and ask if I needed help. Had he not been so kind, I would have walked out without purchasing. I wish there were more customer service workers like Izzy. He was helpful and kind and I will now be cool as a cucumber at my craft fair tomorrow."