Ace Hardware

"KEVIN!!! I’m rating this specific Ace 5 stars. I’ve been in here many times and Kevin has helped me with things a few times. I’m at the point now where if Kevin’s there, I go straight to him. He is hands-down of any hardware store I’ve been to, the most helpful, attentive, and such a chill guy. So, kind of embarrassing (lol) but I went there today and I was squatted for a while checking bolts out… I ended up blacking out (I’m fine lol)… I got up and told Kevin… if it were any other person helping me anywhere, I would’ve been mortified… I felt so comfortable with Kevin that I felt like I blacked out in front of my twin… haha. That really how great his customer service is. He made sure I was good and I walked out saying you’re so chill, I am SO glad I was with you, man!!! If I went to any other hardware store and this happened, I’d 86 myself forever from that place LOL, no lie. I told Kevin, I will definitely be back again. HAHA. Anyway, thanks Kevin. I’ll be sad if you ever leave this Ace! I can’t stop laughing at myself for what happened. Geez."

"Steven was exceptionally helpful and seemed to really enjoy his job. The other employees were kind as well. The type of customer service that makes you want to come back. Great location!"

"Avoid if possible. I placed an order online, used my rewards and a unique coupon. I got the email saying that the full order is ready for pickup. I go to the store and I am being told that some items are missing. Do I still want the order? Since my order was "fulfilled" my coupon AND reward has been used and no longer working. They cancelled my order and I just lost my $30. I also wasted time and money to go to the store and not pick up my items. Update: I just changed my review to 3 star, since the manager called me and helped me get my "money" back."

"Ace has always been the go to place... Lowes & Home depot fall short at times... Both places did not have the right size drill bits or the right hardness of bolts... Ace has the best Selection for bolts and drill bits... Awesome store.."

"A little irritated with Ace Hardware in Surprise, AZ. The store is close to my home so I shop there occasionally for home project stuff. Home Depot and Lowes are further down Bell road. I've shopped at ACE many times over the years and in different states. The store manager Daniel Corpus has a store policy that customers can't use the restroom. I found that odd because of the size of store it is. I shopped for years at Ace in Boulder City, NV, much smaller store and never had that issue. The guy at the register heavy guy, beard, with glasses informed me that the store doesn't have public restrooms, now I had to go bad and he proceeded to ask me all the ridiculous questions at the register they always ask and I told him please hurry I have to use the restroom and you won't let me use the stores. I really think this is a miss on customer service at this building. I hope the manager Daniel Corpus kinda looks at this policy of his and thinks about customers first. I'm so irritated that i'm going to return all my items after typing this review and goto to Home Depot down the street."