Hot Topic

"Super friendly lady at the front counter, she even signed me up for rewards"

"I'm done shopping at this location. Customer Service is subpar. I went in to return an item I purchased online. They only had one register working. The gal putting merch on the floor was very apologetic, so she gets the star for this review. However, this register was taken up for a sufficient amount of time with them trying to troubleshoot an missing ship to store order. While that customer was trying to location his order information on his phone after lots of back and forth, "Mimi" said she could help me. That was until she saw I had a return and proceeded to help the people behind me even though I had been waiting much longer than them. After that, she went back to helping the previous customer. I'm obviously frustrated at this point. When it was finally my turn, there was no apology or anything. She asked if I wanted a different size for the item I was returning and I said "No thank you". She responded with a very sassy and rude "Ok then" Didn't say another word to me and hastly handed me the receipt. I believe I read that this was the manager on her name tag. If that's the case, she needs a course in customer service. Completely unacceptable treatment. This isn't the first time CS was trash, which makes sense if this is how the manager acts and I will take my business to other Hot Topic locations. Working in retail sucks. I've been there and know how it is, but it's the managers responsibility to treat customers like they matter and they aren't just a number. End of story. Do better."

"Was trying to purchase a shirt, went to check out. Cashier said to put in my phone number, I politely, declined, press skip on the screen. Was asked, "Really?", I reply, "I'm good thank you". It's cool, I get it it, you're supposed to ask and the cashier was cool, no issues. Super short, black haired man decides to interject "So you're just not going to ever shop at hot topic ever again?" I'm like what? He replies "You get $5 dollars off the next time you visit" I reply, smiling, "I'm ok thank you" I just want to get out of the store, it's hot, I already have anxiety having to say no 4 times and I don't like confrontation. He replies snidely "Ok, I get it, I don't like to save money either". I'm taken aback, like what???? Decided it's not worth the hassle and leave, no shirt sadly. Who does that? Never felt more uncomfortable and harassed in a store before. I just wanted to buy a shirt."

"Customer service from girl named Taylor was terrible. My daughter wanted a few sweaters and pants for school in here. Asked for a dressing room to help her try on the clothes and she wouldn't let me go in with her. Then when I went up to pay the guy at the register asked her for help in removing something from the sale so I could pay for it separately and she immediately, without asking, thought my hundreds were fake! The most unprofessional thing about ALL of it though were the hickeys all over her neck. They really raise the bar now! This store is run by kids who are totally unsupervised. Go to a different location"

"Lots of awesome shirts, trinkets, and outfits. I wish the hoodies weren't so ridiculously expensive, else I would've bought one by now. They, on average, cost the same as a new pair of shoes (~$80.) Classic store. I little more on the "trendy" side when it comes to alt, but you can't blame em. They are a chain store and they need their stuff to be marketable, after all. But it would be nice to see more niche styles and references. Overall, a fun place to stop and shop - especially for the grunge/emo/alt crowd, and with friends."