Forever 21

"Unbelievable… I purchased a pair of sweatpants for my daughter two days ago. I went in to exchange the sweats today because they were too small with receipt, tag, etc. The young woman behind the counter told me that because the sale ended yesterday, I would now have to pay full price to exchange the pants. I have never been told something like this by a store before. She told me if she did the exchange that her company will think she’s stealing money from them. I asked to speak to a manager and she said she was the manager. She said it’s not her fault because it’s the way the computer works. I left and then returned to ask the manager for her name so I could have a reference, and she refused to give it to me. Just flat out said no, I don’t need to give you my name. I was not escalated or rude. This girl is claiming to be the manager, yet refuses to provide an actual explanation for a ridiculous “policy” or even provide her name for reference. In reading other reviews it appears like this is a pattern with forever 21 at this specific location and by description from another review, possibly this individual. Please be aware that if you bought someone something from Forever 21 on Black Friday, don’t expect to be able to exchange for a different size without paying full price.. I can’t even believe how ridiculous this is, it’s almost laughable. Update: Marysville Forever 21 seems to be more capable of customer service and are doing the exchange (they also didn’t understand this “policy”, nor has anyone else I’ve spoken to that work in retail). Also.. went down a Forever 21 rabbit hole and after reading everything, I am no longer surprised at the lack of care from the employees, the company doesn’t seem to stand by or care about the customers either. I honestly am shocked they are still in business."

"Came in to this location during a girl's shopping trip. We prefer this location due to the Tulalip location not carrying Plus size. So we treked the 30mins away to Alderwood. We spent a good hour in this store just to buy jewelry and shoes. What happened to the variety in sizes they used to have? We're all a size M-1x and we had a hard time finding anything in a L-XL. What they had in clothes, we're limited to being scraps of material in the same designs. And there was NO plus size section anymore. Oh and $50 for a silky pajama set with a giant grease stain, yeah not cool. I'm sorely disappointed that Forever 21 isn't the stylish, budget friendly and size inclusive place that it used to be."

"Always a super fun store to find colorful fashion."

"They get one star because you can actually walk around with space. However, I am not the first person to review that they do not know how to place Sale signs and they overcharge. They had a sign for pants “on this fixture” for sale. Out of the FOUR pants on the shelf they charged us full price because it “only applies to certain styles.” After showing the sign repeatedly they never did adjust the price after over charging us. I called and was given major attitude from the oh-so-pleasant “manager” that because I wore the pants (from the dressing room to the check out counter) they can’t return or exchange them. After telling her 500x I didn’t want that I just wanted the difference refunded I was given “it’s not our fault it’s the machine’s fault, idk what you want me to do, I’m not going to give you a gift card in this situation.” AFTER THEY OVER CHARGED ME FOR PANTS! She was absolutely unwilling to be of any help even when I offered to get an in-store credit on the purchase difference. After being told I could come back in but “if there’s nothing we can do there’s nothing we can do” she hung up on me. CLASSY. A+++ service guys."