JCPenney

"“JCPenney is a good store with a wide range of products. Their clothing section offers a variety of styles and sizes, making it easy to find something for everyone in the family. Additionally, they have a decent selection of home goods and appliances. The prices are generally reasonable, especially when taking advantage of their frequent sales and discounts. The customer service is typically friendly and helpful. Overall, JCPenney is a reliable option for both fashion and home essentials.”"

"First time trying out the hair salon. Staff are very friendly and attentive. As soon as I walked in the door someone was there to help me. While I was waiting as I was early for my appointment, two other members of staff came and asked if I was being helped. Was very pleased with my hair stylist, she asked me plenty of questions to make sure she understood what I wanted and even gave me suggestions on what would look good for me. Overall I am extremely satisfied."

"Woof. Was looking for the 'old lady' styles of bras that come in the box (now in bags). Completely disorganized on pull out half-broken shelves. Nearest dressing room was closed off and had to wander half the store to find one open. Then walked the rest of it to the mall entrance where the cashiers were. Longish line (expected) but overhead spot lights were badly positioned so they hit your eyes while waiting."

"My shopping experience: The store as we entered is looking fabulous with the new displays. I was primarily shopping for women's dress shoes. Went looking for a store associate to get directions to the shoe department, none, except at register. Finally got directions, but as approached the area, this is what I saw. See the video below. This is unacceptable and should have been addressed immediately. A woman finally came over and noticed how bad the department was and just paged for someone to come and straighten it out. She left without doing anything. About 20 minutes passed, and we noticed a young man had come by to a nearby department. He worked in the area for a few minutes and then left. Now we were in the department for over an hour and a half looking at shoes and no one came to zone this area. My question: since it is so bad, and it is obvious there is not enough staff, why didn't that manager on duty step up and start zoning and fixing the problem as a team member? I am hoping the next time I shop this store, I don't experience the same disregard of the appearance and care for a department."

"Good store. Very clean. Stuff is helpful and friendly. Will go there again."