River Oaks West

"River Oaks West Apartments have the best service! My fiance and I were looking for a place where it would be quiet, peaceful and mostly safe. This place has it all. Abbie helped us out, was very polite and sweet, she was very patient with us. Would recommend this place 100%"

"River Oaks West is a wonderful and warm community. I enjoyed a personable, informative, and engaging tour from Destini! She was thorough, knowledgeable, and supportive."

"Jazmyn, Jazmyn, and one more time — Jazmyn. She is making your moving experience as smooth as possible. I appreciate her fast responses and real involvement with the problems that exactly I am experiencing. So all three stars just because Royal Oaks West has Jazmyn on the team. The rest could be better, and I have some complaints. However, I am always giving a chance for professionals to prove themselves. So I hope Royal Oaks West will make my stay as comfortable as possible. Update 7/10/2023: I find it completely unacceptable and challenging to receive maintenance services within the scheduled hours. On two separate occasions, the service was completely overlooked on the agreed-upon dates. Moving forward, I sincerely hope that this issue will be addressed and it becomes easier to obtain maintenance when needed. However, I must commend Jazmyn for her exceptional help in delving into the maintenance scheduling process, and I got a direct call from James. Her involvement ensured that everything went smoothly. I truly appreciate Jazmyn's and James' efforts. On a positive note, I have no complaints about the service itself. Leo, the technician assigned to the task, was pleasant, responsible, and completed the work efficiently and with clarity. Also, I am waiting for the new windows. Update 10/17/2023: The windows were replaced according to the schedule, and with the help of Jazmyn, some minor maintenance tasks were efficiently planned and executed (+1 star). The landscape update is currently underway and the entire area is already displaying signs of improvement. New flowers have been planted, the lawn has been revitalized, and a fresh concrete trail has been laid. The optical internet installation was done excellently. It is nice that management creates fun activities near the pool. However, it's perplexing that certain areas still have sagging asphalt near my apartment, preventing me from parking nearby. Additionally, some neighbors tend to park right in front of my garage, causing inconvenience when I need to enter or exit. It's surprising that the studio owners have no designated specific parking spots that do not interfere with the garage doors of other tenants. I will keep this review updated. 1/11/2024: Their commitment to providing exellent experience is truly remarkable, not perfect, but. I'd like to highlight that nearly 9 out of 10 maintenance requests were handled effectively. I value the frequent email updates on activities and appreciate their proactive approach to keeping us informed about seasonal changes. Additionally, having a sauna and a heated swimming pool available year-round adds to the overall appeal."

"I've lived here at River Oaks West for close to 12 years..because no other Place can compare! The beautiful grounds and interior are fabulous! Also Thank you* ..Cheryl..Jamie..Joe Barb & the Entire River Oaks staff!! For making River Oaks a warm ..pleasant...& welcoming place to live."

"When I moved in one of the leasing agent stated that they were losing older tenants to aldingbrook apts near by . At the time I couldn’t understand why but later on I discovered River oaks is the definition of don’t judge a book by its cover . By the looks of it the landscape is beautiful however the neglect on the inside of the apartment you will not have a quality of life . The mirrors in my dining room shattered everywhere. After they took 2 weeks to clean the glass up in a poorly manner leaving left over glass in my home It became inhabitable to live there with an autistic child . I understand Every home can have a pest problem however living here has been a severe persistent pest issue . For Example, I can’t even leave bananas on my counter without bugs surrounding my fruit bowl. There are bugs even in my toilet, sinks and they even come out the bath spout. I clean up at least 50 bugs a day and that’s not a exaggeration. Even though there was a breach of contract they still refused to let me out my lease. They do not make necessary repairs to keep their units safe at all. Also The customer service was the most unprofessional setting I ever experienced.Their upper management Jamie yelled at me across the room that she isn’t dealing with me or my problem today . And when she called by phone all she cared about was which staff members said what then resolving the issue or even apologize for the lack of communication I received from her staff. After not giving her the information she wanted she hung up on me. The staff agreed that my apartment wasn’t safe for me to live in and it was a liability that they neglected to fix my unit. And Let’s not forget about what they call corporate apartments. Corporate apartments also know as Air Bnbs are allowed here which is fine. Although they will block you in your garage due to the limited parking spaces and not care .. River Oaks is not a safe place to leave ! If you’re considering moving here think other wise because this place will never feel like home ."