Extended Stay America - Detroit - Novi - Orchard Hill Place 39640 Orchard Hill Place, Novi, MI 48375

"There was no one at the hotel reception, and I waited for more than an hour, and the amount was taken from the card after I had to leave for another hotel"

"I had a one night stay at this hotel, and overall it was a solid experience. My rating is based on the amount paid and my expectations. Other hotels in this area are $60+ more, and I got a room at $70 last minute. The pros: I was able to check in 30 minutes early, and the front desk employee was friendly and communicated well. The room itself was clean with only minor wear and tear. The intersection it’s off of is busy traffic-wise but very safe and close to a lot of amenities. The parking lot at night is also well-lit. Breakfast is grab and go with items such as muffins and granola bars along with coffee and tea; oatmeal can also be made. Cons: The first floor emitted a foul odor the entire time, and the toilet seat was installed crooked. The tissue paper and toilet paper is also below par but this even applies to really expensive hotels. For $70 and being in a nicer part of suburban Detroit, it made the cons easy to swallow. A good choice for those who are more budget conscious."

"Rip off co stay away there’s way better options then staying at this hotel. there dirty hotels ! With ugly brown all over the room they are The worst rooms ! ugliest brown rooms ever !"

"Clean rooms but very unprofessional, made me feel uncomfortable and unwelcoming. I am going through some personal issues so wasn’t able to pay for a week all at once so every few days I booked through Priceline , Jackie the Receptionist at the front desk overlooked my reservation on the computer and was very rude by banging so loud on my hotel room door telling me I had to leave the hotel as I told her over and over again I have my email for another night booked . She mocked me by repeating what I said and how I said it . She called Stephanie the manager and she told her that I had to leave also . I was then showed the computer screen to prove my name wasn’t there and it was the third name on the list . I was never given an apology Jackie just said “ I wasn’t being rude I was just doing my job “"

"Booked a room 2 weeks ago and they call back 3 hours before our event telling us they don't have availability for what we reserved, meaning they gave up our reservation to someone else. Called and of course no manager available and no compensation for giving up our reservation, how convenient! Wish there was "zero" stars for customer service. Suggest staying far away from this hotel chain..."