Novella at Biltmore

"DO NOT MOVE HERE! There is bugs everywhere and pest control can’t even get rid of them! Everything is the cheapest made. The appliances are all horrible and barely work and they won’t fix anything when you ask! It took 2 months to get pest control out here! I would give this place zero stars if I could do not consider this place EVER!!"

"I couldn't be happier with my choice to make Novella at Biltmore my new home. I stopped in without an appointment and was graciously greeted by Ke-Won and walked away knowing without a doubt that this was the community for me. He was professional and courteous and has been a pleasure to work with throughout the entire process. Ke-Won effectively represents the quality that Mark-Taylor Residential strives for; and I can tell from the outset that Novella will continue to be a wise choice!"

"I toured this property, because I am thinking of moving here. I was very impressed with how nice it looked and the first person who greeted me when I arrived was the Service Manager, Ryan, who was very kind, professional, and informative as I waited for Keywon to return from another tour. Keywon was also very helpful and I am very pleased."

"I was one of the first tennants. The place is nice BUT please be aware that you will be paying at min $75-$120 more a month more for the community fees. I asked when I signed the lease and they said $25 - that is NOT the case. You'll also get charged for menial things upon move out. There seemed to be a lot of turnover for the short year I was there which is never a good sign. The pool is so hot in the summer, yet you are paying for community water charges but will never use it. The online payment system was also terrible, sometimes incorrect charges. They nickel and dime you. No one could explain the chages on my ledger so I am fairly certain I paid more one month then I needed to I just didn't have the energy to continue to fight it. It's unfortunate because although some of the things are cheap, I did love the floors and the kitchen. Management: please don't reply to this it is not necessary and a cut and paste response is not genuine and is insulting."

"PLEASE READ…. 2nd review, Novella Deleted the 1st. I was one of the 1st People to Stay here in 2020. I Move here in the middle of Pandemic 2020 and contracted Legionnaires Disease and almost died while Staying here. I Almost lost my life in these Apartments/Townhomes, I was perfectly fine before moving in. I guess the Unit was idle for so long with no Water ran or without the AC being ran. I stayed here a week, I became very I’ll and was unable to get Health Inspectors to come out due to Covid. I had to go on Emergency Dialysis, Pneumonia in my lungs and it was hell…. I was fortunate to escape with my LIFE. I didn’t even get a Sorry, how can we help? Please Run from this place!!!!! High prices and everything is Cheap in the place. Far Far from Luxury, not worth the time or headache. Leasing agents changed at least 4 times in my 1.5 year being here."