Sienna at South Mountain

"STAY FAR AWAY FROM HERE!! This place is an absolute joke. My fiance and I moved to Arizona from Illinois June 2023 and needed a place to live for a couple months until we bought a house. We had a rental agreement for June-August 2023. Upon move out a staff member walked through with my fiance, took our keys and told us everything looked great. The staff member then sent us an email saying that there were no damages so we would be getting back our $99 deposit, which would be mailed to our new address. A couple months later we still had not received our deposit. We called and were told that we weren’t getting a deposit back and that we actually owed them money for damages, and that we had been sent to collections. The paint chips they noted were on the damage form we filled out when we had moved into the apartment. Also, we only ended up living here for a month because we closed on our house July 7, 2024. So we only lived there for the month of June, but paid all 3 months of rent per our agreement. So not sure how we would have caused any “damage” in a month. We were told that the guy who had done our exit walk through with us actually didn’t know what he was doing and he was fired about a month after we moved out. Not our fault that their staff wasn’t trained properly. We sent them the emails that we had received saying that we owed nothing and would get a deposit back. We were told that they would review and get back to us the next day. We were also told at this point that we had not been sent the an actual collection agency, just their in house collections, so we were reassured that there would be no effect on credit. Couple days went by and no call back. We called back and were told the manager wasn’t in that day but they would call the next day. Again, no call back. Finally got ahold of someone a week later and they again said they were going to look into it. We then received an email from the manager saying that upon further review, they were going to submit to reverse the charges and collections would be notified of this change. Also, that they were going to try to get our deposit refunded. This was in December. Fast forward to today, I just got sent a letter from an actual collections agency saying that we owe $156, which is more than the original amount they even told us we owed, before they told us they were going to reverse these charges. 7 months after moving out, I am still dealing with these dishonest people. I wish I never would have lived here. Other issues while living there: - the parking is absolutely horrendous. There is always someone parked in your 1 reserved spot for the unit, and good luck finding any other open parking. Had to park outside of the community, across the street so many times. - you have to pay for your trash to be picked up at your door, whether you want the service or not, but no one actually ever picks it up. We took our own trash out every time, so what were we paying for. - when we moved in, there was literal poop all over the toilet seat and on the bathroom floor. We contacted the office and they said they would send someone over to clean it, but no one ever came so we ended up having to clean it on our own. Would rate this place -50 stars if I could."

"This is the WORST place I have EVER LIVED! If I could leave zero stars I would. The internet (century link)and directv are built into the property and linked to your keyless entry and alarm system. Either one goes out and you don’t have any recourse with the direct service both will tell you to contact the vendor. Directv goes through Sky satellite which is fairly responsive. The internet goes through Mereo Networks which are HORRIBLE to deal with. They are in another state and when the internet goes out it can take 1-3 days for them to do anything and no communication from the office staff and nothing taken off your rent for the inconvenience. I work from home and I’m required to have internet. Not having it can cause me to loose my job. In addition this when the internet is out the security system beeps constantly and you can’t arm or disarm remotely nor can you lock or unlock the door remotely. Also the security gates on the property don’t work so the whole place is unsecured. The water, sewer and trash are also tacked onto rent. Those cost have increased drastically in the 10 months from $65 to now $125 a month. When questioned about it the office staff (which is a rotating door) just stares blankly cause they don’t know anything. The only “excuse” is “the cost is distributed equally between OCCUPIED units. So if you have a 1 bed with 1 person and the unit next to you is 2bed with 6 people you both still pay the same cost. The less full the property the more your bill is. Parking is a complete joke. There are a limit number of uncovered spots. They fill up fast. Each unit gets 1 uncovered and everyone else fights for uncovered spots. People double park behind their carport or in red fire lanes and in front of dumpsters because they can’t find parking and none of the side streets allow parking. Since I have moved in, the internet has been out multiple times usually 6-8 hours at a time. In Feb 2024 it was out from 2:30pm Monday till 8:30pm Wed. Now a month later it’s out again with not eta of repair and I’m working off my cell hotspot. Directv goes out anytime there’s a big storm which is standard for satellite. However, after a big storm moves the dish around you have to call the office or sky satellite to have someone come out to realign the dish which is on the pool house by the office. (Even office staff didn’t know this last time I called.) I have also had to have someone come realign the shower door 3 times, it’s still not fixed because the 3rd party company said the office has to approve a new channel piece that the door is attached too. The washer and dryer were not connected properly, I connected the vent hose for the dryer on my own. After 6 months I finally realized the water lines were crossed and maintenance had to come switch them which explained why my clothes and towels were getting destroyed in the washer as I though I was washing cold but it was hot water. Then the washer decided to just stop spinning. It would start then instantly give an error and I would reset it and it would do the same again. They wanted me to wait a week for a part but ended up replacing the washer instead so not the set is mismatched. The kitchen sink was also leaking, maintenance came and found the gasket that was supposed to be between the sink and drain was installed incorrectly on the bottom of the drain. He did the best he could to fix it. But still looks bad. The ice maker in the freezer has never worked, I haven’t bothered as I don’t care. But someone else might. Plus side, if you have a 1 bed you only share 1 wall.. its ok, I do hear my neighbors but mostly cause it seems to have nothing on the walls and very little furniture to absorb sound and the small child’s screams or music can be heard quite clearly. Also having a small yard is nice for bbq or having friends over. Take warning and do your research. Currently, there are more people moving out than in. As SOON as my lease is up I will be moving if not before then"

"As my review keeps getting deleted. I’ll will continue to repost it. RUN. Overpriced and poor quality. There’s a 3-5 inch gap between the glass doors in the showers and the stand up showers so water gets out everytime. Washer, never fills up correctly. Parking sucks. A lot of people here are cheap and won’t pay the additional 36 bucks for a second reserved spot. So if you ever have guests they won’t find parking. Oh and people here love to park in reserved spots. Call the tow truck? Good luck! They take anywhere from 5-9 hrs to show up to tow a car. IF they even show up. Plus it doesn’t do anything. They just tow it to the front of the apartments where future residents can park. There’s about 4-5sex offenders living in the apartments. One of them seen in the pic I added. That was at 4 am when I was leaving for work. Guy was naked. He was sitting on the step of an apartment with his pants halfway down. waited till LEO showed to arrest him and that’s when I was informed of the his status as a SO and the others."

"Loved the complex when Diana and Ramon were running the office. Once Indland took over things went down hill from there. My partner and I NEVER had any issues when it was MarkTaylor. One of the workers in the office messed up on billing and we caught the messup and took it to the office to fix and had the worst attitudes from Evangelina and the other management we came in contact with. Never once did they take accountability for what had transpired in which we ended up moving from the property. Everyone in the office is so unprofessional and will be nice when they want too, but then yell at you and threaten to call police when they're in the wrong."

"All the good reviews are from when Mark-Taylor owned the property. It all went downhill after they sold. I had lived at a MT complex before and I loved it and had no issues during my stay or after move out which is why I was happy to move here. When Inland took over they raised the rent and made it unaffordable so we decided to move. When we turned in the keys we gave our new address and were told we’d get contacted for our final utility bill. Two months later I get contacted from a collections agency because Inland said I never paid them, yet I was never contacted through mail, email, or call which they had all three for me. This is extremely unprofessional and scummy of Inland. They are scammers, just read the reviews for their corporate office from other tenants. If you want a professional and caring apartment complex, DO NOT live here."