InTown Suites Extended Stay Phoenix AZ - West

"My room had mold on the shower curtains and on the walls. I tried calling on Sunday "after hours" to get just a new shower curtain, the attendants response is you just have to wait till tomorrow. Other then that rooms are pretty updated with hard flooring and the staff for most part treat you with respect."

"Never had a problem here at InTown suites staff and security are always professional and willing to help! Security keeps the homeless and tweakers off property. I wouldn't worry about Jennifer Borroya review she obviously has the wrong hotel we watched them get kicked out of days in hotel then again tweakers protect tweakers. Thank you to all the staff at InTown for keeping us safe."

"Yesterday my friends were attacked by a drunk guest and the hotel security on duty for the morning shift of 03/14. They were simply walking past the hotel when a hotel guest visibly intoxicated began insulting them and attempted to attack them both physically. To make matters worse the security came by and without correcting the issue at hand the security began a physical confrontation with my friends and was forcing my friends boyfriend to fight him. He didn't even try to hear them out or understand the issue only added the problem and made the situation more overbearing. I really hope that the owners read this and do a proper coaching to the security staff and if possibly review footage for coaching .this security definitely needs it ad will continue to bring down the business with the improper attitude and behavior."

"The location is a plus and a con. Everything is within reach or a short drive away, but homeless people are everywhere and the place they seem to congregate the most is right across the street. The room had AC that didn’t auto so I always woke up freezing hours before I had to get up, when it got colder at the beginning of December, I discovered the heat on the unit didn’t work at all so I had to get a space heater. The walls are thin and my last neighbor liked to talk really loud in Spanish and I could hear every word. His TV would wake me up or keep me up, most of the time. Considering I lived there for a few months I needed more kitchen space. Drawers and cupboards were scarce and there was no oven only a range top with crooked burners that made everything cook in one corner of the pan. Room service is suppose to come once a week to grab towels, sheets, etc. they never came, not once. I asked one of the girls as she was cleaning the room next to mine and she said it wasn’t my day. She couldn’t tell me when that was and I guess no one knew, because no one ever came. In short this place is a dive and is more expensive than the rent I have now, but it was home for a while and I liked the location okay. This will always just be the first place I stayed in Arizona, and it was a roof over my head when I really needed one."

"Check in started great and staff was friendly. There were many shops and restaurants near by. Unfortunately we found three roaches in our room, two being in the bathroom and one being on our bedside nightstand. Our bed was pretty hard, SUPER squeaky and had remnants of bed bugs on the mattress. The walls are paper thins and there was never a moment where I couldn’t hear the tenants next door. The Wifi did not work no matter what we did, who we talked to, or who we called. The staff was unfortunately no help. They do not replenish toilet paper or towels (they only give you 1 roll for our two person-7 day stay). There were people and dogs in the parking lot and surrounding streets that were talking and barked incessantly throughout all hours of the night. We also never once saw housekeeping throughout our stay. I’ve lived in Arizona so I know what to expect but this was just far below my expectations."