Hampton Inn by Hilton Winston-Salem Hanes Mall

"I stayed at The Hampton Inn in Winston-Salem Downtown for a week during December 2023 while my husband who was fighting for his life against leukemia was in Atrium Health Wake Forest Baptist Health. I was sick myself with Covid and this is why I had to stay in a hotel. When I arrived at the hotel I was informed I was required to use valet parking so I proceeded to get my luggage out of my car and give my key fob to the valet attendant to park my car while I checked into the hotel and went to my room. I was sick for 9 days and did not leave the hotel (I ordered in food, meds, etc). When I left and got home I realized my husband's Christmas present, a battery charger and an air compressor had been stolen out of my vehicle (this was quite a loss for us). I called and informed the hotel and was told I would need to call and speak with the owner of the valet company (Hamilton Ross). I called Mr. Ross and he seemed very apologetic at the time and seemed like he was going to compensate me but since then he will not answer my calls or texts. I have called the hotel multiple times and they will not return my calls either. Needless to say, I would not advise anyone to use the valet service here or leave any items of value unattended."

"It is the only place worth staying when I visit the area. The front staff makes you feel welcome and feel at home. Housekeeping is friendly and has your room sparkling clean. Shouts out to Paris and Sharon for always going above and beyond their expected job for everyone who checks into this location."

"I love the use of the digital key. I never have to stop at the front desk. I can also chat with hotel staff using the app (if I need to). I visited on business, but the location was directly by the mall, which was convenient to do a little shopping in between meetings (don't tell my boss!) The room was clean, and I got frequent use out of the whirlpool tub! Housekeeping came by to see if I needed a turn-down service, knocked, and waited for me to come to the door. They didn't just whisper "housekeeping" and then use their key to enter, like in other places I've been! There were restaurants close by, so I didn't have to go far to find something to eat. I ended up ordering Door Dash and they brought it directly to my room! I will most definitely visit again the next time I'm in town."

"We had a great stay here. We loved the location for getting around many areas of the city. The staff were all friendly and helpful. The rooms were clean and the lobby was cozy. The pool area was small but serves a good purpose for cooling down. Complimentary breakfast was great. Lisa at front desk was especially nice."