Best Western Plus Hanes Mall Hotel 3330 Silas Creek Parkway, Winston-Salem, NC 27103

"Me and my family just stayed here this past weekend and I will say where it is located it’s perfect. You are close to pretty much anything! However, the lobby smelled pretty gross all the time. Our room was pretty clean the only thing I did notice was that the bathroom had hair on the floor and on the shower curtain I’m assuming from the previous person who stayed in the room. House keeping was okay, they did miss our room twice and I wish our floors would’ve been vacuumed everyday. Not sure if I’d stay in this hotel again."

"Had to come into town due to a family emergency with a family member in one of the nearby hospitals. The proximity of this hotel to the two big hospitals nearby is a HUGE plus if that is what you are looking for. What started out as only a planned couple of days in town turned into a much longer stay and the front desk staff was super accommodating and not having to pack everything up and find a new hotel mid-stay with everything else going on was extremely appreciated. The rooms themselves are fairly spacious and not overly cramped with 2 adults and a toddler. The beds are surprisingly comfortable, housekeeping staff kept our room clean and they were careful not to barge in if we were in the room during cleaning. Towels were also surprisingly soft for what I have come to expect from a hotel. Sheets/linens and bed was clean, room was in good shape. Overall within the walls of the hotel it was quiet during our stay. The biggest complaint I have with the stay has nothing to do with the hotel or staff but the proximity to the nearby road. Our room faced a relatively busy road and the residents of the city seem to have a propensity for obnoxiously loud cars which was a bit unfortunate. Luckily we could drown out the noise fairly consistently with the in-room climate control. Overall it was a good experience with the hotel, it was affordable even with a prolonged stay, close to nearby shopping and the hospitals, and staff was always kind and happy to help out when needed. I hope my future stays with Best Western can meet the high standards of this location."

"Thank goodness for Pam! I had just finished a 24 hour shift at the hospital. Had a reservation at a nearby hotel confirmed and had until 7 am to check in before it would be cancelled and I’d have to wait until 4 for check in. Arrived at that hotel at 6:15 am. They wouldn’t check me in. Spent 30 mins calling around and couldn’t find another hotel who would let me stay earlier even when I was willing to pay for an extra day. Called Best Western. Pam was incredibly empathetic and quick to get me taken care of. They have an entire floor that the majority of travel nurses stay on. Arrived to the amazing aroma of hot pancakes. Checked in, got my breakfast and was able to have uninterrupted sleep for the entire day. The room was clean and had everything I needed. Will definitely be staying at this hotel after all of my shifts from now on. Thank you!"

"What a great place to stay. Our rooms were always taken care of. The staff made sure we had plenty of towels and toiletries! It's an ideal location to the Hanes Mall area, Wake Forest campus, and not too far from Lexington. Whenever we come in town to visit family, we are staying here. Thank You very much!"

"The service staff was great, food was good, the location was fine. The issue we ran into was that the shower drain in our room had a collection of water inside the drain that never emptied, and it smelled very bad. If we ran the water for an amount of time, the water in the reservoir would cycle out and the smell would get better. We ended up keeping the bathroom door closed the whole time. It's probably an issue with how the plumbing is constructed, but it was very off-putting. Thank you guys for a good stay otherwise!"