Hilton Garden Inn Winston-Salem/Hanes Mall

"This is one of the worst experiences I have had as a Hilton Honors member. My husband travels for work and is a Diamond member. I travel with him often. We checked in on a Sunday afternoon with a room booked until Thursday. To start, we were on our second night stay and NO room service. I get it, things have changed since the pandemic and you don't get daily service at quite a few places anymore. That's fine. But when day three rolls around when we should have received service but didn't, there's a problem. We check with the staff and EVERYONE that we spoke with had the same nonchalant attitude and answered the SAME way, "I don't know what happened". The young man working the front desk named Nick, has absolutely no personality, I'm a little curious as to how he got the job. He doesn't speak or lift his head up to acknowledge you when you arrive. This is the WORST stay for me at a Hilton Hotel in a very long time. Unless they make some front desk staff changes, I will not spend another dime with this unfriendly, unprofessional location. Oh, and by the way, Diamond members have until 12 noon to check out. Why is someone banging on the door at 9am asking about checking out. THIS IS A DONE DEAL!"

"I recently had a fantastic stay at Hilton Garden Inn Winston-Salem Hanes Mall. Noah at the front desk was exceptionally helpful and professional. Bob, the bartender, exuded a joyful attitude and served delicious lemon drop martinis. Hilary, the breakfast server, was friendly, helpful, and knowledgeable about nearby attractions. Special thanks to Dorothy from housekeeping for keeping my room fresh and clean. Overall, it's a great place to stay with a wonderful staff."

"My sister and I travel a lot, and I always try to stay at a Hilton property. After our experience here, this hotel is now on the top of our list in WS. Ellen and Barbara were absolutely lovely hosts this morning at breakfast, and Dee is an AMAZING cook. I don't eat that well at home! Nick was super sweet and helpful at check-in, even as late as it was when we arrived. The room was spotless, and the bathtub was a perfect respite after a very long trip. 10 out of 10."

"Checked in and then left immediately after dropping my bags off to attend an event. When I returned, I found the room to be filthy! I called the front desk asking for another room and was told they would not accommodate. The hotel is not at full capacity. Dusty headboard, filthy and dusty couch, bathroom sink will not drain and just fills with water. This is not the Hilton standard I've experienced in the past. I am disappointed and outraged that there is no concern for my well being... look at the pics and you'll see I'm not making this up!!"

"This is our 2nd stay at this location. I was not impressed on our 1st stay. That being said, the hotel has gotten a complete makeover and is great! Our room (king) was clean and extremely comfortable with new carpets, furnishings and bathroom. The nice thing about this location is that it is away from any interstate highways and way off of the nearest road. We did not hear ANY traffic at all. The hotel is clean, especially downstairs and the bar area looks nice (didn't visit). Thank you for a great stay!"