Hyatt Place Baltimore/Inner Harbor

"This was a disaster. When I pulled up, unfortunately, the valet was full. I was told that the alternative for parking was on the next street. Then, I was informed that I had an upgrade to the seventh floor. However, the upgraded room on the seventh floor didn’t have any heat. The hotel didn’t have a room to switch me to, and I have a minor staying with me as well. The temperature is dropping to 18° that night. they eventually brought me a space heater that you would use at a work cubicle! This cannot be the hotel standards. I hardly said yes, looking at another hotel."

"The staff make this place an exceptional experience. From valet, to the front desk, to the cleaning staff. EVERYONE treats us so well. We have stayed here multiple times when visiting Johns Hopkins (1 mile away) Main Hospital. The breakfast is one of the best you'll get... it's included in your rate. Lastly, this is place is in a nice part of Baltimore, the Fells Point area. So. Good food options and a safe place to walk along the harbor."

"Stayed for two nights and no housekeeping service at all-no tissues refilled, trash overflowing, beds never made, no clean towels. Rooms-would be nice to have a safe for valuables and no bedside drawer. Staff was friendly and helpful especially the guys at the front door and the desk staff. Excellent location."

"One word: Charles Charles, the valet attendant, immediately stole our hearts, before we even got out of our car. He was polite, helpful, and had the best sense of humor. He always took time to chat with us whenever he saw us over the weekend. The front desk and bar staff were also great. Very friendly and polite. The rooms were comfortable, decor is a little outdated but the shower was magnificent. Perfect water pressure and stream. The breakfast was okay; it had better options than a typical continental breakfast. Location is a little iffy, but the hotel has 24/7 staff/security in the lobby area."

"Valet was great, room wasn’t as clean as I hoped. Pretty dusty as well. Miscommunication on early check in rates- and double charged the $75 incidental fee + early check in. Hopefully after the holiday it gets sorted out. Front desk has been helpful so far. Kids wanted a hotel with pool which is why I booked there. As other reviews said the pool isn’t clean and does not match listed photos."