Best Western Plus Hotel & Conference Center

"I have stayed here several times over the years, first was for a family member being at John Hopkins. The staff were great, the shuttle service was amazing. Once when the shuttle could not bring me back to the hotel (I forgot the reason) I took a cab and was reimbursed for it! The past 4 times I have stayed there has been for the park and cruise package. Again the service has been amazing, the shuttle is great and the free breakfast has always been good. I just called today to book the package for a cruise in April. (Requested a city view room.. hopefully I get it) its a beautiful view especially at night."

"Everything was great at the hotel. The only issue (and not enough to drop the rating) was the staff wasn't super clear about how the shuttle to the cruise terminal worked. We got different answers on the phone than was the case when we were there. All in all, none of it was a big deal and I would highly recommend the hotel...especially if taking a cruise out of Baltimore since they provide parking and transportation."

"This review has been long overdue. A little over 2 months ago I booked for 2 nights here. I paid full price for my room at the time of booking. I was not able to check in at check in time due to things that were outside our control. I then see in my email that my booking was canceled because I did not check in at check in time. I’m like excuse me?! Regardless of what time I check in, I PAID for my room. You can’t cancel me unless you’re refunding me as well. I called to the front desk and told them what was going on and the employee pretty much laughed in my face and said there will be no refund. He was very rude and I told him I will get my bank to give my money back and he pretty much said good luck with that. Thanks for the luck because I eventually did get my money back and y’all lost a customer for life. And I will make sure to tell everyone to avoid this thief of a hotel."

"For a surgery stay at The Wilmer Eye Institute at John Hopkins, it was recommended that we stay at this hotel. Although the room and bathroom were standard fare for a hotel at this level, we were totally impressed by the value for our queen double room. from the moment we checked in, we were treated with outstanding service and the facilities made available to us were nothing short of remarkable. First, because we were going to John Hopkins, we received a special rate in addition to the 10% off at there dining room/bar. Free waters for the two of us, plus a snack, breakfast and a lift to and from the hospital all at no charge. It appears that the hotel is also a great location for visitors to nearby attractions, although we were not there for that purpose. All in all, a great recommendation for our needs."