The Apartments at Pike Creek 100 Red Fox Lane, Newark, DE 19711

"This place is a joke when you really need them. We have been dealing with a leak and no communication, unless we reach out. 24 hour maintenance, that’s a joke too. We are bailing the water out because their contracted plumber couldn’t come over the weekend."

"I love it here at the Apartments at Pike Creek. The staff is friendly, the apartments are well maintained, the maintenance staff is prompt and courteous. The neighbors are friendly. My apartment was upgraded with granite counters and stainless steel appliances. It is beautiful."

"The apartments are nice, but I would not have moved here if I knew what an unbelievable hassle the rental process would be. For example, three separate money orders for rent, security deposit, and pet deposit. Because Giant has a $500 limit per money order, I had to get 8 money orders. I could not get cashier's checks mailed from my online bank on time and they would not accept an electronic payment for Western Union. What really infuriated me was the misinformation related to renters' insurance and the refusal to give me a key when I had a moving van and help waiting after packing and driving 1-1/2 hours. The welcome letter says you can "enroll in the Paradise Management Property Liability Waiver Program" or purchase your own renter's insurance. I emailed a manager to find out how to enroll int the liability waiver program and she responded with a phone number. The person who answered the phone said I would automatically be enrolled, and it would be paid with my rent. I asked if I needed to bring proof of insurance to the lease signing and was told that I did not. I said I would not be happy if I showed up and was not given a key without proof of insurance. The woman said she was sure it would not be an issue. I think the young woman in the rental office really enjoyed telling me I could not have a key to move in because I did not have proof of insurance. Office does not accept packages and you drive trash to a dumpster at the entrance to the complex. No recycling"

"although it was only a short term lease, I loved living here. The swimming pool was very nice and loved getting to use the gym. Madison was friendly and professional right when opening the front door, Allison was great too. The two seemed quick to answer any questions I had while living here. One of the nicer apartments I’ve lived in. The Maintaince was quick to solve any issue we had."

"Went to look at apartments without an appointment and the worker looked at me like I had three heads. Was condescending, rude, and told me basically to get out. Couldn’t even spend 5 minutes to print me out a floor plan and ask me to come back when I had an appointment. Passively aggressively yelled “you’re welcome” when I was leaving. Disappointed because I was excited to live here but if that’s my first impression then no thanks!"