Staybridge Suites Wilmington-Newark, an IHG Hotel 270 Chapman Road, Newark, DE 19702

"It would have been better if they had cleaned the rooms better, and it always smelled like a skunk got killed in the hallways"

"Service was good. Everyone was very friendly. The room was a little dated but worked for what we needed and clean. The elevator was out, and they said they didn't have an estimated time. We were placed on the 4th floor, but luckily, we were able to switch to the first floor the next day. Rooms aren't very soundproof. Breakfast had a good variety. We would stay here again for the price and service."

"This place is a dump. Elevator has been broken for a month. Garbage all over the parking lot. They allow parties to go on all night and do nothing to stop them. The staff quiet and no one served breakfast this weekend. The woman at the front desk is nasty when you try and make a complaint."

"This was maybe one of the worst experiences at a hotel I’ve had. We were grateful we were put in a ground floor suite since the elevator has apparently been out of commission for weeks. But our room was awful. We walked into an awful smell (smoke and weed poorly covered up by deodorizer). It was awful. Since we were on the first floor the windows were locked in the bedroom for our kids and we couldn’t even air it out. The doors bolt was missing. Most of the doors in the suite did not close including the bathroom doors. Our son stepped on a nail that stood straight out of the floor where a patch of carpet was missing. When we asked for a hammer to mail it down they gave it to us but never offered to come fix the situation or move us to a safer room. Half the lamps in the room had no lightbulbs in them or they weren’t working. I can’t believe I paid money to stay in a place like this. The breakfast was the only positive. Do not stay here. Find yourself a better place."

"Loved this hotel! Very comfortable and welcoming lobby and eating area with a massive fireplace. Efforts to create a homey feel including the rooms to the doors did not go unnoticed. The suites were fully stocked with the basics. Everything was clean and comfortable. Nothing pretentious that would put the brand into another price tier and I certainly don’t need that. The property reflected good care and maintenance and we had everything we needed for living and using wifi for work purposes for 3 days."