Four Points by Sheraton Newark Christiana Wilmington

"This was an absolutely horrible stay, We paid 360, for three nights, and all three nights we encountered bugs infested in 3 different rooms. When talking to the manager about a refund we were told we would only be reimbursed for 1 night. In response to my question “why would we not be reimbursed fully for all three nights” the manager then then went onto say “if you were having trouble all three nights why would you stay”, as if people just have money to throw away and resources to up and do that, not even acknowledging the uncleanly business they run. The manager also kept calling me “honey” when speaking to me, which to me is not professional, and kept cutting me off when I tried to explain my point of view, very unintelligent lady. The first two rooms we stayed in were on floor 3, then the last room we went to which also was infested was room 419. Also upon inspection of 2nd to last room, there seemed to be food behind the desk, which is probably attracting their critters."

"We stayed during thanksgiving break. The staff was very friendly, and the hotel was cleaned. It even smelled good! The rooms are a little outdated. The wallpaper is starting to peel. However, that didn't stop us from being comfortable. The rooms were still very clean. The mall is also 5 mins away so there is a lot of shopping eateries to enjoy. I would book again."

"The lobby area is nicely updated but the rooms are super dated and in need of TLC. The wallpaper was peeling off all over the room and there was mold in the shower. The phone in our room was also falling apart."

"Stayed two nights on a holiday weekend, the staff were very nice, the rooms were clean. Asked for a suite, was a bit disappointed that it was 1 room with 2 beds and a sofa bed, a little tight for 4 adults and 2 children. We really thought it would be 2 rooms or at least connecting ones. The location is great for shopping and eating."

"I’ll start by saying the staff was super nice and helpful. I did experience a room where there was a good amount of mold that was actually forcing the wall covering to peel from the walls and the smell was pretty unbearable. There was no sufficient circulation or ventilation and the room overall was very damp. When I pointed it out to the front desk and showed the pics, they immediately got me a better room."