Pine Cone Accommodations

"Great golf trip with 12. The Pine Cone team did an excellent job of setting us up with accommodations, golf, and dinner suggestions. Also worked last minute to help me with a major change from a golf resort package that was not very accommodating. They definitely helped make it all work out."

"Where do I begin? We travel up north multiple times a winter and stay many places. Our 2nd day power went out seeing how we had 3 rooms rented 1 with no power so no heat 1 with partial power and 1 with full power we contacted office manager was helpful but couldn't fix issue called owner. Here is where the story really begins owner was extremely rude blamed us for issue and told us she was supposed to be at a lunch in traverse city and we basically ruined that we asked for refund so we could go stay somewhere else she said no refunds we will wait for power to come back on by this time no heat for over 2 hours in 1 room with animals and it was like 10 degrees outside it was freezing in the room she had no care or concern about this at all other than we were an inconvenience to her. We all brought hot plates due to covid none of our group was comfortable eating out she told us this was absolutely unacceptable and we could not use them well with covid we all have to adapt with the situation and we would have definitely not have chosen to stay there if we would have known this was an issue nothing in room details said this was unacceptable. Ok place as long as you have no issues for cost but if you have to deal with the owner beware most unprofessional owner I have ever had to talk with."

"We checked in around 10pm and left at about 8 the next morning. Room was clean, I liked the log cabin like room. Ownership was easy to deal with. Shower and bathroom was nice. Playground was a bit dated, but still functional. I would stay there for a few nights."

"It was cute and rustic and fine for what we needed- a place to sleep for a few hours and shower in the morning before continuing on our way. However, the WiFi was awful and I had no data reception there either and I wanted to watch something streaming to relax before bed. Overall, it was fine for what we needed but wouldn't be my first choice for doing something with the kids or an extended stay. However, if you want some solitude without any distractions from your regular life, this would be perfect for you. The manager is really nice and helpful, so I did appreciate that."

"This is going to be a mixed review, with some highlights but plenty of warnings for the false advertising and money-grabbing tactics of the management. There was a group of 16 of us on a golf trip staying three nights. First off, the golf in Michigan is amazing, great value and such beautiful scenery. However this review is strictly for the accommodations part of it. The house was advertised as having sleeping space for 12-16 people. Unfortunately it did not, it only had sleeping for 12 people. 4 people from our group had to purchase their own air mattress and sleep on the floor. The accommodation site promised a full functioning futon that could sleep two people. However the futon was broken and wasn't able to pull out and therefore we could only use it as a couch. We were told there was a hot tub on the property. That was untrue. There was only a 2 person jaccuzzi in the master ensuite. We were told that the cleaning staff would come in to clean every morning. However, no one showed up even once in the 3 days we were there. We did leave some ping pong balls out on the driveway and deck as they blew away when we were playing in the garage. The ping pong table they advertised looked like it was working but it was broken and disassembled when we arrived, so we did our best to repair it and use it. So on that end we were at fault for not cleaning up our ping pong balls. The actual set up of the house was beautiful, it had a good kitchen space, great dining space, great family room and a large deck. Upon check out (actually a week later) I received a call from the manager. I was told that there were some damages that needed repair. A futon that was broken, a broken light fixture and a broken lacrosse stick. When I questioned my friends who slept in that area they all told me that the light fixture was not functional when they attempted to turn it on, the lacrosse stick was already broken and in the corner of the room and the futon did not open out. What is misleading is that the staff is very friendly and accommodating while you are booking but none of the stuff that is said over the phone is ever recorded in writing on their end. So after check out they have no recollection of the conversations they had with you and what they promised you. What I found particularly upsetting was the coercion used by the management in making us pay for repairs to items we did not break. When the lady called me a week after we had checked out and told me that we had to pay $214 for damages, she refused to get off the phone until I had given her my credit card information. My advice, therefore, is to make sure that all assurances by the management are put in writing, that you conduct an inspection, take pictures and inventory as soon as you enter one of their properties and bring your concerns to the management right away. I do not like being charged for damages and repairs that I know were not our fault."