Baymont by Wyndham Smyrna

"2nd time coming here. 1st time over all was ok'ish my wife and I had the jacuzzi room. Wife placed reservations over a week ago for a jacuzzi room again. Show up today for check in to find out it is broken and the 1 other room with a jacuzzi already occupied. Plus they wanted to charge us full price for the room. That's ridiculous. Asked several times for a reduced price and still wanted 130$ a night for a broken room."

"They advertise breakfast but it's a waste. They never have anything but waffles and muffins. Always out of something. How can you be out of bagels and bread and milk and juice and it's only 7:30 am. My goodness stop at Dollar Tree they have bread and bagels for $1.25. Businesses always want to see the money coming in but hate to get up off a few dollars to make sure the customers are happy and this is why they are all closing down 1 by 1. Never feel sorry for them because the reason why they close down they were sorry in the beginning and it has to end."

"I have stayed at literally hundreds of properties as I was in travel related sales for 25 years; I know the hospitality industry. The property and staff at this Baymont Inn conveyed a hospitable environment as it should be at every hotelier. Cleanliness, a hospitable staff (which at similar properties is unheard of) and a room with all the comforts needed for my two week stay was obvious upon my arrival. The facility, itself, is impeccable and the staff should be commended. As my travels routinely took me from coast to coast, and accommodations at 5 star hotels, the smallest things, like a smile, and a "welcome back", or "how was your stay?" are often the small differences in a 5 star property and the most economical hotelier. As for some of the comments regarding management, it is important to note that Wyndham Hotels is a franchise business model, so the management, staff and yes, housekeeping very well may be performed by the same individuals; this is common. What differentiates the property is the care and attention to detail a franchisee places on the brilliance of the property and good ole customer service. What I have observed during my stay is great attention to cleanliness, upkeep of the property and grounds and a total sense of a welcoming stay, service as a priority and customer service that lacks at hotels in higher cost brackets. This hotelier deserves 5 stars in each of the categories graded, and past and future guests should recognize the pride this franchisee places on the experience. No, I have not witnessed a lack of housekeeping, duties or scheduling attention to each room. Because I am traveling with my Support canine, I pushed back on routine housekeeping for the first days of my stay, but the service was certainly readily available, so i discount previous comments to the contrary as I'm not sure we are commenting on the same property. Certainly, not the same experience. I sing the praises of this property and it's staff as they exceeded my expectations."

"Staff is extremely rude and do not care about their customers. They ignore the “do not disturb” sign on your door and walk into your room whenever they want. Check out is clearly 11am which is posted all over the hotel but they decided to cancel my room key first thing in the morning which then locked me out of the hotel while I was loading my bags. The complimentary breakfast is sub-par at best with just offering waffles and yogurt along with a total of 4 tables to sit at. I called ahead of time to ask if they had laundry services on site for customers and was told they do then when I arrived they had an attitude when I asked about it and they told me they do not. Throughout my entire stay there were employees outside smoking weed outside my window which then made my room smell horrible the entire stay. The bathroom sink pours water out of the handle when you turn it on. They do not take Apple Pay or anything like that which being 2024 they need to get with the times. I would NOT recommend this hotel and I will NOT be returning."

"The hotel seems to be understaffed. There is no dedicated housekeeping staff it's done by the managers. House keeping wasn't done for 3 days and it was only done because I requested it to be done. When they came through to do housekeeping it was very early in the morning and they seemed to not want to do it. I reviewed the documentation from check and it said that house keeping would be done daily. I checked out early because the price to services ratio was absolutely ridiculous. I was charged almost $1000 dollars a week for substandard service. When I checked out early I was told the I, as the customer, had to call back later in the day to tell the managers that I had checked out early. I work 12 hour shifts and am not allowed to have my phone on me. Why is it the customers job to make sure management knows that I checked out. There should at the least be a room roster where they can keep track of daily occupancies. Where they can note check ins, check outs, and room cleanings. When I was checking in the front desk staff didn't even know what rooms were cleaned one of them being one of the two managers. Because I was unable to call back due to my 12 hour shifts I was charged for another week. When I called to rectify the issue the manager treat me like it was my fault that they didn't know I checked out. Again, why is it my job to let management know I checked out? Can the front desk staff not leave so much as a sticky note saying "customer in this room checked out at this time on this date?" It's absolutely ridiculous that I have to do the leg work like that. I've stayed in a lot of hotels since I used to be in the military this was the first hotel where I was told I had to call back to let them know I checked out. To me this is absolutely unacceptable and it needs to change. I will never be staying at that hotel again and I will make sure anyone I know going to the same area knows to not stay in that hotel. The staff needs a complete overhaul. Oh and let's not forget about how management was having the carpets cleaned and didn't tellANYONE. They came into. My room and moved my belongings around to clean the carpet and I didn't know until I stepped on the carpet while wearing socks and they got soaked. That is completely unacceptable. I don't have an issue with the managers getting the carpet cleaned but at the least let us know so that we can move our own belongings or wait until the customer checks out. The management seems to think they own the property, which if they do they need to learn hotel etiquette because they have none of it."