Hyatt Grand Central New York

"Honestly, this was such a nicer hotel than I expected. The reviews were kind of mixed but we were delighted by both the quality and SIZE of the rooms (we just had a standard single king bed). The location is super central and easy to get to and I never felt unsafe in the area. Everything was clean and the staff was extremely responsive and helpful (big shoutout to the security guard at the front door, he was so sweet!) The walls are a bit thin so you can definitely hear neighbors or things outside if they're loud but that's anywhere in NYC. I think the reviews of small and noisy rooms are by people who have never experienced staying in midtown so take that with a grain of salt. We loved it here!"

"We stayed 3 nights - family of four. We needed a few extra towels, pillow, etc. Every time we called housekeeping they were very accommodating and quick. Everyone in the hotel was very friendly and helpful. You can't beat the location. Loved refrigerator in the room - easy to turn on. We will definitely stay here again."

"We booked this hotel for a 3 night stay in New York and we’re very skeptical because of the reviews. However, I am here to say we stayed here with absolutely no issues! The hotel was super nice, the staff was very friendly, & it’s in a great location. All of the staff greeted my family and I with a smile and did their best to accommodate us with whatever we needed. Our room was on the 27th floor and had two double beds. The room was very spacious and comfortable for four people. It is also walking distance to Bryant Park, Grand Central Station, & Times Square. We would stay here again."

"Amidst the sea of hotels, this one shines bright; a testament to their commitment to delivering a flawless experience every single time. We loved this hotel. We had actually booked a stay at a Hyatt Place and left after 1 night. We came over to the Hyatt Grand Central shortly after we checked in to our original hotel wanting to see if the rooms matched their pictures (The first hotel did not) The front desk was wonderful and allowed us to go up and look at 2 rooms to make sure they fit what we wanted. They made sure the second one was the exact room we would get. We came early the next day and were able to quickly check in. The rooms are a little outdated but were very spacious and had plenty of space to unpack. The mini fridge was nice to hold some drinks and snacks. The bathroom in our room was large enough for 2 people to get ready at the same time. The gym was well equipped and a great place to get in a workout early in the morning. The location could not be beat. We were there for the US Open and being right at Grand Central was very convenient. It made it really easy late at night to get off the subway right at your hotel. They do charge an additional nightly resort fee of $49, however $15 of that is a credit to be used in their shop. Make sure to use it each day as it does not carry over from day to day. The snacks are pricey, but you want to make sure to get your $15 worth of drinks or snacks. We would definitely stay here again."