Lava Rock Realty 651298 Kawaihae Road, Waimea, HI 96743

"Kerrie and Peggy were hands down the best realty team I have ever worked with. The customer service was incredible and seamless. Kerrie went above and beyond to help us transition to and from the house and the Aina and always goes the extra mile. Peggy was always friendly and helpful and also exhibits a strong aloha spirit like Kerrie. I cannot speak highly enough of this company and strongly recommend them for any of your real estate needs. Mahalo nui loa guys, and much aloha. Concrete examples of how awesome these guys are: 1) we had a pretty tense leasing situation prior to our experience with Lava Rock. Kerrie helped us through the transition and was incredibly accommodating with a leasing system to fit our needs. 2) the house was in great condition even when we moved in, but Kerrie went the extra mile to update appliances and even showed up the first day to help us clean and get situated. This high level of service was repeated multiple times with updates to furniture, entertainment systems, and continued support with repairs. 3) When it was time to move, Kerrie and Peggy made an unheard of effort to help us transition to our new home and went above and beyond to help us with loose ends. I could not be more grateful to these two amazing professionals. If you choose to lease with Lava Rock, rest assured you will be in good hands. They had my back when I needed it the most."

"We have rented with Lava Rock Realty for several years. I rarely make reviews but Kerrie Mattis at Lava Rock Realty has proven to us that she is a true professional and we would not hesitate to recommend her to any potential renter, owner or home buyer in Hawaii. We absolutely enjoy working with Kerrie. When our last landlord broke our lease in the middle of the pandemic. Kerrie helped our family through the rental process so seamlessly and made the experience super pleasant even during such a difficult and stressful time. When we moved in, the home looked great and you can tell it had been maintained with love! Kerrie and the folks at Lava Rock Realty have always been fair, honest and wonderful to communicate with. In a business where trust cannot be given but has to be earned. Kerrie’s outstanding professionalism and expertise of this island always represents the interests of both renters and owners. We look forward to continue working with Kerrie and Lava Rock Realty. Our family would highly recommend them to any renter, buyer, or property owner in Hawaii."

"The agents are incredibly rude. In particular, Peggy and Heidi, they were so rude and inappropriate. I understand the market was at a high, but they acted like my inquiry for real estate was a nuisance for them. Do not walk away, run, there are many other companies and agents that are much better. Any company that has to reply to bad reviews defending their actions, red flag. Take the real review and do better. I can’t wait for them to reply and say something about how great they are instead of how they could do better. Set your timer folks."

"There is not a finer Real Estate team on the island. Peggy and Kerrie are the best in the business by far! Their attention to every detail coupled with the desire to best serve the client is exemplary. Our family just finished the 4th major transaction with them and there is no one else we would use next time. Especially for buyers, they go above and beyond to ensure the property fits with their needs and personal situation. Sellers will appreciate all the special touches to ensure a timely and solid sale. Good pictures and videos are standard and unlike others they won’t list until everything is completely ready to be presented in the most professional and appealing way. They were present for every showing. They do their homework and are very knowledgeable about the property, the neighborhood, and the Hawaiian lifestyle. Thank you so much for the fantastic service through the years! Lava Rock equals ALOHA!"

"I am very grateful for Lava Rock Realty & the professional & friendly staff. They have helped me for over 5 years with renting homes, finding a broker, and anticipating to buy. They have always responded quickly to any repairs that have come up & give me warm greetings when I come to the office. I have lived on the Big Island for over 20 years, so you are reading an honest review from a local."