Vacasa Hawaii 3350 Lower Honoapiilani Road Honokowai Marketplace, Lahaina, HI 96761

"The unit that we stayed in was great but for several days of the 9 days that we stayed here, there was some sort of construction going on in the unit above us. As a result, the noise level in our unit during the day was very loud to the extent that we had major headaches and were not able to enjoy the peace and quiet that we expected from a place that charged the amount of money that we paid. We tried calling the management (Vacasa Vacation Rentals) while we were there and while they promised to check into the situation and get back with us, they never returned our calls. We corresponded with them after we returned, and they told us that they were no longer the manager of the property, however, they were the company that we paid our rental fee to and also the company that all of our communications went to."

"We are visiting Hawaii for the first time and we’re super excited until we had to deal with Vacasa. Before we checked in, we had some questions and their response was very rude. And then, right before we checked in, they told us we couldn’t get in to the place we booked because of the maintenance issue. So they put us in the different place. The place had mold everywhere in the bathroom and stunk so bad, kitchen tools were nasty and more than anything else, we couldn’t even get any hot water in the shower. We were supposed to stay there for 2 weeks, but we didn’t want to stay in the place without hot shower especially we have 2 little kids - we cannot put them in the cold shower! We’d been contacting with them about the issue for 5 days. They never replied to the email or text and when we called the office, one lady was very rude and she just hanged up on us, and they always told us to call back and they never did. The shower was obviously out of service for a long time. Plumber came and told us that they had to shut all the water off the whole building so that’s why they never fixed it. After 5 days without hot shower, they finally moved us to a different condo. We finally got hot shower but the unit was nasty - mold on the kitchen tools, stinking shower curtain….we just gave up on contacting with them. They just ruined our family vacation. We paid big chunk of money so we expected to have a very nice comfortable place. Very disappointed. Front desk girls don’t speak English well, so it’s very hard to communicate with them as well. I hope this review helps you guys and think before you waste your money."

"You will be charged a ridiculous cleaning fee and you will have to clean your own unit on first day you walk in the door. Any request you make will be ignored as in order for them to rectify your request would require time and money to be spent. I eventually received a reply from Raenette Camat Front Desk Specialist who purposefully insulted me. Anything that is advertised in the listing for your rental may or may not be there. Just because you see something in a picture or in a virtual tour, or in someone else's review, does not mean it will be there for your stay. If its absent it’s most likely because it was broken and they never bothered to replace it. They never update anything in the unit. A greeting card was left on the counter when we came in and was probably reused dozens of times as the contact number for Vacasa on the greeting card was to a non existent number. Then you have to call the main office to file your complaint which they then contact the local office who purposefully ignores you until 24 hours before your check out and they commend you for solving your own request when it was never resolved. Customers who leave a truthful negative review on there actual unit on Vacasa will have the review blocked superficially raising their ratings. If you count the amount of reviews given that you can actually read, and subtract it from the amount of reviews given according to Vacasa, you will always find the amount you can actually read is smaller as the difference between the two are reviews they have suppressed to protect their image with homeowners and customers. This illusion with reviews is the only reason they remain in business. Read reviews for the company itself and you see there is almost nothing good to say. This company is terrible renting/contracting with anyone else will surely provide better results for customers and homeowners alike."

"We needed to have the safe in our condo fixed as all of things were locked inside. Within 1 hour on a Sat morning John the Operations manager came right down, replaced the batteries and fixed it. He was beyond pleasant and offered to do anything else he could to make our stay better. I am blown away by him. 6 stars!!!!"

"As a vacation home owner I'm appalled at their lack of response time on payment. We are owed $000s of dollars from a Labor Day timeframe rental. They have tried every trick in the book: stalling, not returning emails, writing checks to the wrong people, finally just plain ghosting us. Home owners beware: this company may very well withhold your money form you."