West End Bikes 1111 Southwest Washington Street, Portland, OR 97205

"I made an appointment and went in first thing in the morning to have RideWrap (purchased for $180 elsewhere) installed on my bike. I was told I would be charged the hourly labor rate of $95/hour to install, but I would be called if it would take longer than two hours. The employee appeared to think it would take between one and two hours to complete. The next morning, I got a call saying the bike was ready for pickup and that it took them 5.5 hours to do the installation. I was never contacted to be told that the job would be taking longer than two hours. They charge me $250 for the job and act like they're doing me a favor. If I had been contacted - as I was told I would be - or if this price was presented when I dropped off the bike, I might have been fine with it. But charging more than $190 in this situation is unethical at best. After doing a bit more research, every shop I found that offers installation of RideWrap specifically (instead of just charging an hourly rate) charges $150. I need other parts and more work to get done on the bike, but now that will have to be taken care of elsewhere. Unrelated note: the parking situation at/around the shop isn't great."

"Matt at West End Bikes was very knowledgeable and helpful. He understood what we wanted and was able to arrange trials of bicycles that fit our criteria. We asked many questions over 3 days!"

"I'd just like to thank Mark, Mike, Matt, and Hanz for going above and beyond in helping me find the right bicycle upgrade. Every experience that I've had at West End has been informative and welcoming. I really can't sing their praises enough."

"Staff was super helpful getting a random part for my almost 10 year old bike. Super friendly, price was super fair and I definitely will becoming back for any of my needs. P.s. to the shop, I hope you were able to get that bolt removed from the rear axel I gave you because lord knows I would never be able to!"

"This bike shop has the best service in the country - hands down! I had been searching for a key part for my Pinarello in local Seattle bike shops all over the city to no success for over a year. I reached out to Joe and the team at West End and they treated me like I was a lifetime VIP customer. Joe connected to Pinarello, searched out the part, and had it shipped to me in Seattle in under a week! I’ve traveled extensively for racing and been to bike shops all over the country. This team tops ALL of them! I’ll be making the trip to West End Bikes for all my future bike purchases. Great selection, top end brands, incredibly knowledgeable and caring professionals. Cheers and thank you West End Bikes!"