H&M 9524 Southwest Washington Square Road, Portland, OR 97223

"Store was clean and organized, however only one changing area on the first floor no changing rooms on second floor. Staff was friendly and helpful. Checkout was quick even with a line."

"I wanted a particular sized shirt and skirt that was displayed on a mannequin. I was told that they don’t do that! I’ve worked retail before and never told my customers they couldn’t buy something for sale! I took matters into my own hands and pulled the next size up from an accessible manikin. Good thing I’ve had decades of sewing experience. I will adjust it to fit. Very bad customer service! My son just confirmed the same thing. He never told the customer no either."

"I bought a dress shirt, and dress pants. Both items I wasn't sure I was keeping, but I got them just in case. This was 3 days ago. The associate at the time assured me that even if I lost my receipt, as long as I had the tags and the original card I used for payment I could make a return and get my money back. 3 days later I go to return the items with card and tags in hand. An associate had grabbed a manager to inform me they would not refund me the money. When I tried explaining to them what their employee told me, the manager VERY rudely cut me off and laughed at me. LAUGHED, when I said this is a lot of money for me, and I was told I could do this. That's why I got them in the first place. I expect something to be done about this, and you will be hearing from me again."

"Great selection. The store was in good shape. The cashiers are a bit chatty with each other and while I appreciate that they’re enjoying themselves, the conversation they were having was a tiny bit odd. They’re hard working kids, but their professionalism in front of customers could use some work."

"I went here because my daughter wanted to find some denims. Most of the items are very cheap, but cheaply made and rips very easily as well."