Rumpl, Inc. 1818 Northwest 25th Avenue, Portland, OR 97210

"*** 9/2023: Update .: I was encouraged to reach out to Rumpl (see below). I have reached out to Rumpl three times now and no one ever got back to me. I am changing my rating to 1 star for abysmal customer support. Disappointing. Love the Rumpl, but the case for it is SO tight. I'm "seasoned" shall we say - and my hand strength isn't what is used to be. There isn't a millimeter to spare."

"The employees are the nicest people. I could not ask for a more better shopping experience at this past weekend's garage sale. Employee were helpful, answered questions with patience, and even checked the back for me several times for travel rumpls. I got all my first rumpls this weekend and I couldn't be happier. Ironically, while I really love the functionality of their core products, I'm finding the wool blankets are my new favorite thing!"

"The customer service I received was extremely poor, very cheap and nasty and the quality of the blanket stitches is subpar in multiple areas. According to the policy a full refund may not be possible, even if the item has a new tag attached. I spent over $100 on this junk, and I am extremely disappointed with its quality. It does not meet my expectations, and I feel like it is of very poor quality. So, instead of buying it, I would recommend going to the Salvation Army for better options and save money."

"Rumpl is an overpriced half a sleeping bag with the world's worst customer service. DO NOT BUY!!!! I immediately noticed the wrong shipping address and contacted them 15 mins after my order to correct the address as they were shipping to the wrong state! After I messaged them 3 times, they responded to blame me for their technical issues and make excuses as to why they are so poorly staffed. When I told them to cancel the blanket as they clearly are disorganized, they ignored my message for 9 days even though Lee promised to contact the warehouse and get back to me on day 2. Since Rumpl hasn’t done the right thing and issued a refund for the lost package, I’ve been forced to create a credit card dispute. Their documentation clearly shows a lack of respect for their customers as you can see their internal communication. Lee marks all customer complaints as spam and deletes them instead of following up. The ironic part is that Jacob (a self proclaimed manager) actually tells her that her response was appropriate. It’s clear that their “Customer Experience Manager” is very juvenile since he thinks that never assisting a customer in 2 weeks is considered an appropriate response. Bottom line: go buy from REI and NEVER buy from Rumpl. They can't fulfill orders and when you do have an issue (which you will), they can't figure out how to fix it. Imagine spending $150 on a blanket that you never receive and the company refuses to process a refund. If you like throwing away your money and getting abused in the process, then Rumpl is the company for you!"