Mudpuppy's 536 Castro Street, San Francisco, CA 94114

"Mudpuppy’s is a short walk from my apartment and should be a home run as a choice of groomer but after taking our dog there 4 times and not once receiving the hair cut we’ve asked for despite confirming over the phone, in person, and with pictures - I can no longer recommend this business. Each time I’m told that they’ll get it right the next time, each time I make sure to spend extra time when dropping him off to explain. The worst part is what we want is extremely simple - short all around. No fluffy tail, no beard, nothing extra and yet each groomer seems to decide to keep the beard, tail, or just do something weird (one time he had a bald spot they claimed was “something sticky in his fur” and other times random parts of the cut were just done poorly). I could deal with the high prices if they just did a consistently good job but they never have."

"We love Mudpuppys. Murphy and Hope got groomed on Sat ready for their roadtrip to the Southern California desert."

"So glad I found them! I have been taking my cocker spaniel to Katie for sometime now, and I absolutely love the service and care she provides. She is the best! My dog is naturally very anxious/shy when it comes to being taking to places (such as the groomer or vet). SO originally when I was looking for a new groomer, I wanted to find a place that would give my dog some extra TLC and a great cut. And that is exactly what this place and Katie offers! I aways trust that Katie will take great care of Sammy and ensure that he will look so cute at the end :) I highly recommend this place and Katie!"

"Their staff are great with our little Chinese Crested but the haircut was very off. Our dog was returned without his face properly groomed (which we were warned of) and what looks like a buffalo hump on his back. His shoulders and half of his torso were left untouched. I don’t think their staff is familiar with how to groom particular breeds of dogs; we will therefore be taking our dog elsewhere to finish the job. For a place that requires booking several weeks in advance, we expected better. I will not be returning."

"Went to get my dog, Nugget, groomed. They were super attentive and Katie, the groomer, was very kind during the consultation. When I picked up nugget, his hair was a bit shorter than I expected and I reached out to ask questions about his cut. Due to matting at the harness area, the owner expressed that the hair was very hard to get through. The owner was extremely understanding and patient with me as he educated me on what happened and how to take preventive measures. He also educated me on how his fresh haircut will allow for Nugget's hair to grow back fuller, which of course makes me so happy! I have to give five stars because with how busy they are, the owner easily could have flew past my email and kept going on with his day, but he took the time to educate me. Greatly appreciate it!"