Hilton San Francisco Union Square

"Room and service was excellent: clean and updated-service friendly and thorough. Pool is heated but outside in a spacious court yard. Plenty of lounge areas to work or simply have an happy hour. Food of the hotel is good."

"Everyone put "Service" back into customer service, which is a rare commodity these days. From the Doormen to the maintenance personnel, were were greeted with smiles by caring and friendly employees. We were treated as if we were VIPs. Notable employees were: Chuck and Charlie (maintenance) both went far above the call of duty. Charlie fixed the cracked water container to my wife's oxygen concentrator and Chuck offered my wife some water and something to snack on when he noticed she wasn't feeling well. I hope I got that correct on who did what. They were both very nice and made what could have been a bad trip into a wonderful and pleasant stay. Melissa Reyna (Hostess) greeted the wife and I each morning at the breakfast buffet with a smile and a "good morning." The service personnel in the breakfast buffet were on point. They cleared messy plates, assisted my wife who is in a wheelchair with the buffet. Nicholas Soto, the Dir. of Front Office was very appreciative of the positives reviews about staff. Shook my hand and thanked us for the positive feedback. Each and everyone at the hotel made our stay an enjoyable and happy one. Thanks to all the staff! The only complaint is they need either crash bars on the doors or handicap push bars mounted near the floor doors from the garage into the hotel. A single person in a wheel chair would extreme difficulty getting into the hotel from the garage. I had a hard time opening the door on the 7th floor garage into the hotel. I was damaged and very hard to pull open. Hope they become more cognitive and compassionate when dealing with ADA issues."

"My second time staying here. Everyone, from the front desk to the cafe; cleaning crew and front door staff, were amazing and responsive. Always helpful and will go out of their way to accommodate. Beautiful and clean room overlooking the city and the bay. Not sure why there were no USB inputs for charging devices but not a big deal for me. I’ll be back."

"Great location walking distance from Union square, Chinatown and Little Italy and close to many shops and restaurants with reasonable price. Hotel is a little dated but kept in great condition with beautiful views in tower one from a nice little balcony with table and chairs. Self parking at the hotel is $75, but the parking across the street (same distance as the hotel’s parking) was much cheaper at $38 for 24 hrs. The cafe food was so so and they also have a huge bank of vending machines on the first floor. Gym was also pretty nice with a good variety of equipment. would definitely stay there again."

"The hotel is in a perfect location for events. Every December we like to come to the Union Square ice skating rink. There’s a lot food options around and super close to Union Square. The hotel is really pretty once you enter, We chose the standard room king size bed. Our room was really nice with a view of the city. We were in tower 1, which I read is their updated rooms. From the other reviews I was expecting it to be small, but it wasn’t as small as some make it out. It was perfect for our one night stay. Staff were friendly and informative. They let me know about the $25 credit to use for the hotel. And made me aware of the deposit I needed to put down and a resort fee. They also use contact free options to make check out faster through text messages and any other questions you may have throughout your stay. Be aware of parking fee $65-$75/night. We traveled via bart. And we were intimidated by the parking fee, but next time we plan to bring our car next time to venture more in SF."