Le Méridien Delfina Santa Monica

"Great place to stay however, watch out for the additional charges. My team came to Santa Monica for a business trip. We went out for the evening and we have some smokers. Someone left a half joint on the balcony and to my surprise got a bill for smoking in the room. No one smoked in the room but because house keeping found the joint they say we smoked in the room. Once I rebutted this the front desk then said “we are a non smoking facility” the argument was that no one smoked in the room. There is nothing posted that you can not smoke outside. I asked repeatedly for them to reconsider and the house keeping manager refused with out hearing me out. I asked for it to be escalated but no one reached out to me. Watch out for extra charges. On another note is that the employees were protesting loudly with sirens, drums and horns every day early in the morning. Not a restful stay by any means."

"My family and I, spend the weekend there. They say there were going to hold $200 deposit. Next day I saw on my credit card $810.00. I call the front desk and they say. They will return the money after we check out. On Sunday 10am we check out. Our final charge was $400, so I was expecting be returned the money, insted of that I got charge another $600. My husband and I call and they could explain the reason and they keep saying they will return money. How can they keep charging after we check out?, why didn't let the guess know they will be charging more the $200? My family and I travel a lot and never happen to us before. The service it was ok. Please be aware of this place and make sure they don't hide charges after you check out."

"Terrible customer service and hospitality. My flight into LAX was cancelled because of a huge storm and I had to come in a day later. I called ahead and told them I would be delayed. When I checked in, the front desk told me they gave my room away… like WHAT? I called you and said I was delayed. I booked a king bed with the scenic view. They said that was no longer available and that I would be getting a room with two queens on the 2nd level with no view… terrible. The front desk didn’t lady didn’t even seem apologetic, then had the nerve to offer me champagne. Like what, no I don’t want your cheap champagne in a plastic cup. This place is terrible, will never stay here again, they should be ashamed. Very overrated, plenty of other places to stay in LA."

"The room is basic but roomy and was as expected. They provided a coffee maker and microwave upon request. Traci at the front desk checked us in and also assisted us another day we were there and was Outstanding! Every person in customer service from valet to door were very welcoming and made us want to return next time in LA. Thanks Traci for helping make our stay so great."

"A nice, albeit aged, place a short walk from the pier and lots of great restaurants. Rooms were clean, staff was friendly and prompt, and housekeeping was thorough. Some of the fixtures of the room had seen better days, particularly in the bathroom. But not a major problem as everything functioned well. Definitely get a coffee from the bar. The cappuccino made by the barista/bartender was fantastic."