Hyatt Place Nashville / Green Hills

"All in all this hotel and location was amazing! Unfortunately, there were a few things that I just couldn’t get over. First, we arrived late, around 11 pm, and there was no one at the front desk. We stood around and tried to find someone for a few minutes but had no luck. Fortunately I had the Hyatt app and was able to check in and use my phone to get into our room, otherwise I’m not sure how long we would have been stuck there with our tired twin boys. Second, while the room was VERY nice, we found a dried contact in our bed… Hopefully it somehow just made it through washing and drying but still, not something you want to find in your bed. Lastly, and this one was the one I couldn’t get over, they changed $30 per night for parking. $30!! I don’t mind paying for parking but this was outrageous. Not to mention, I would have NEVER booked this hotel if this had been disclosed when I booked. I’ve gone back and looked three the listing and I can’t find where this is disclosed. This was an absolute beautiful hotel, located in an amazing area, but I would never stay here again."

"I wanted to love this hotel. We were excited to stay at a new place. The good: the hotel staff is all so nice, wonderful, and helpful. Tree was especially kind! The bad: the thermostat in our room wouldn’t stay on heat when we set it to heat. It would kick on to the cool setting within 2 minutes. We didn’t always want to have cold air blowing on us. We told the front desk and they tried to help. The really bad: We were never told about a parking charge when we checked in. They didn’t ask if we had a car or any description of it. When we left, we were told there was a parking charge of over $35 a day. We would have never agreed to this charge as there is a plethora of free parking in Green Hills, which is a safe area. To charge $35 in this location is absolutely outrageous. We also had people offer to let us park at their house nearby and drive us to our hotel when we needed, but since we assumed parking was free, we just parked here. I’ve contacted Hyatt two separate times about this scam that happened to us and how the price itself is unacceptable for this location anyway, and I received one very generic and quite honestly frustrating response. So, I have no choice but to warn others since this hotel refuses to do anything to correct their wrongdoings. For the price of money or points for this hotel, you’re better off staying at another Hyatt in the city like the one near Vanderbilt. I was really excited to write a good review of this place, but this parking scam really is unacceptable."

"Hotel is basically new. Rooms were clean, hotel staff are extra friendly! Breakfast is complimentary which is a plus! Only downside is that parking is $35 dollars per day. I would say the breakfast cancels it out. Overall great stay, and great location! Will definitely return!"

"We had a wonderful stay at this hotel. It’s been beautifully design with a modern yet warm atmosphere. The rooms are spacious and all details have been taken into consideration to make guests’ stay a comfortable one. I give it extra points for the small things that have become a rarity in this hotel category like extra pillows and blankets, glassware and mugs (not your typical disposable plasticware) separate seating area, mini-fridge, to name a few. Everything was extremely clean and the staff were friendly and helpful. Located in a nice area, walking distance to a pharmacy and mall Completes a well deserved 5-star review."

"This hotel is a GEM in Nashville! Located in the Green Hills neighborhood it is a perfect location...just far enough from downtown to feel peaceful, and yet so close you are downtown in 10-15 minutes. The hotel has on-site parking too. I can't say enough about the wonderful staff. Kimberly, Tiffany, Debbie, Ben, Stefano, Andrea, and the head of housekeeping...sorry I don't remember her name, but they are just the very best to work with...so warm and inviting...they treated us like royalty. And the restaurant bar has a nice selection of eats and cocktails. The breakfast is wonderful...many hot choices. I don't often give reviews, but this new Hyatt Place at Green Hills is fantastic...I was compelled to give this 5-star review. Thanks Hyatt Place folks for the wonderful stay."