The Westin Nashville

"Unfortunately, I am submitting a 1 Star review due to the experience we had post hotel stay because of ridiculous billing issues and an unresolved maintenance issue in our room. Overall the property is gorgeous and the associates are lovely. However, upon our arrival to our room, we discovered that the sliding barn door to the bathroom did not stay closed. We tried and tried and it would slide open every time we closed it which makes for a challenging situation when you need your privacy. We visited the front desk 3 times with this issue and it was never fixed nor was there ever any follow up by the front desk to confirm that the problem had been resolved. We ended up having to jam towels in between the door and the wall to keep the door closed which then made the door stick a good 3 inches out from the wall. Again no privacy. I will not bore you with all of the billing issues we had upon our departure, but to sum it up, I had no less than 6 phone calls with Front Desk Agents, Front Desk Supervisors and then finally the Director of Guest Services, this is not counting the 5 times I called, was directed to push 0 for the operator and then the phone just rang and rang and rang with no answer. My husband's credit card had an extra charge of $275.00 on it that no one could explain, our travel companion had over $200 of extra charges on her card and overall it was just a mess. One of the times I spoke with a Front Desk Agent, I could hear another Agent apologizing to another guest about incorrect charges on their card as well, so clearly this is an issue at this hotel. My last conversation with the Director of Guest Services took place 7 days ago which was 4 days after we checked out and the charges were still not straightened out. He informed me he was going to connect with the Accounting Department to get it figured out and would call me back. I informed him I would like to discuss some sort of compensation for the issues at which time he said he would like to get the billing straightened out first and then he would most definitely address some sort of compensation.... I never heard back from him. I called the following day, and was transferred to his voicemail which informed me he was on holiday and that the date was some time in November..... It is now February so just another sign of lack of professionalism. Luckily the charges FINALLY did get credit back to the credit cards, however I have yet to receive an email, a phone call or any sort of compensation."

"I do a lot of traveling and I can’t say enough great things about this hotel! Everything about it was an amazing experience. From the parking, to staff, beautiful clean rooms and very comfortable bed. This will be my go to hotel anytime I’m in Nashville."

"It's all about the customer, right? A $7.40 cup of coffee was $8, and then a dollar tip. The cashier had no change, so gave me $2 rather than $2.60. Yes, it's not a big deal, a paltry amount of money, but really? The room is comfortable, the wood furniture a little worn. Comfortable bed, plenty of great towels. Plenty to see and good food within walking distance."

"The staff was helpful and friendly. Room service was quick. We enjoyed the pool. We toured the Alpine lounge but didn't get to experience it. Our breakfast at the hotel restaurant was pricey but good. It is in a safe and convenient location."

"Great Hotel! Boutique feel with all the larger hotel amenities. This hotel has the best Nashville Vibe with the great decor. It's a block and a half from downtown so easy to get around. The rooms are very spacious and include turn down service, chocolates on your pillows, and complimentary robes and slippers. Make sure to visit L27 their hip rooftop bar for a great view of the city or hang out in the infinity pool. Spring for an executive suite..worth every penny with a full size living room and an extra 1/2 bath!"