Valvoline Instant Oil Change

"Fast services, nice workers. Would go back but they weren't able to put my own oil filter on my car do to lack of room for them so I need to go to a deal next time."

"I brought my daughter's car in for an oil change and tire rotation on 2/9/24. The oil change went fine, but the tire rotation was not done properly. I was watching and it looked like they were having difficulty on one wheel. I asked if everything was ok and was told yes everything was fine but that was not true. Two lug nuts on the driver's side front wheel were loose and turned by hand. The passenger front was worse as three were hand tight, one was broken, and one lug nut was cross threaded. I took the car to a tire shop immediately after leaving Valvoline and they had to replace all the wheel studs on the passenger front wheel and replace all the lug nuts. When I filed a claim with Valvoline 20 minutes after I left the store I was told the reviewed their camera footage denied any wrong doing. The manager never apologized or tried to provide any resolution to my issue. This store's negligence could have caused serious damage to the car, or caused a wreck if the wheel have came off. I feel they knew they messed up the lug nuts and would not take ownership of the issue. Worst customer service experience I have ever had. Take your car to them at your own risk. This location is very dirty and the customer lobby has an oily floor and one broken chair for customers to use."

"Jorge was an amazing employee, so so kind and he took the time to make sure I was getting the best thing for me and my car. I usually feel mistreated as a woman at these places, but he was super informative and very helpful. Will definitely come here again! Thanks Jorge!! :)"

"Jacheem and the staff are excellent! This was my first visit to the location and it was quick yet thorough. Oil change and multi point inspection were performed in addition to some quick recommended repairs. Staff are knowledgeable and genuinely excited to work here."

"Jose (manager) and Keonte were my techs and they were great! Cracking jokes, friendly, smiling, and professional. My oil change was done quickly as well as lights, fluids, filters, and tires checked. This place never disappoints. 11/10! will be back again!"