Firestone Complete Auto Care

"Went in because I had a bad wheel bearing on my front left tire. They told me it would be close to $800 to fix. $800?!! They said they would change wheel bearing on both front tires and do an alignment. First of all one tire was messed up not two? Secondly how are you gonna do an alignment when my arm bars on my truck are messed up? And to add fuel to the fire guy at the desk was trying to get me to apply for their credit card to just dump the money on! Doesn’t make any sense. I drove down to O’Rileys picked up parts for $26 and fixed it myself. And guess what I only did ONE tire and it drives perfect! Seems like a big scam to me."

"Customer service is on point and they dealt with my car issues promptly. I thought it was going to be a long wait considering it was a Saturday and it was already noon. My car died and it turned out it was the battery. The did a thorough check and I was out of the shop within a reasonable time even though there were cars lined up when I arrived. Thank you Jayce for working with us."

"My experience in repairing a punctured tire at me at the location for over four hours. Also, the Google business page said that the location was open at 8 AM and it was not. It is open at 9 AM on Sundays. I was one of the first people to approach the desk and was never told how long it might take when I check back after nearly 4 hours of waiting the manager was trying to find the appropriate paperwork and it looked like that they had not given the order to the team to complete it. He told me that they would complete it as soon as possible and that I would not be charged the $21 which was indeed true but given the fact that I had to pay for another hotel, stay for the evening for my children, wife and myself nearly $400 because they could not get me out by 11 (our checkout time) and i was there for over 4 hours has caused me to be extremely frustrated with my experience with this location."

"I dropped my car off for a front tire and an alignment. Once it was completed I went to pick it up and spoke with Jose. Jose was very personable, took his time with me and was just an all around nice guy! These days where everything is so impersonal I was very happy to interact with a pleasant human! Upon driving home I noticed the car shaking when driving at higher speeds. I took it back the next day and they “fixed it”. Once again I drove it home and once again the shaking. I took it back and Jayce made sure that is was fixed correctly. It was apparently because it was balanced incorrectly. Should the mistake never have happened? Maybe. But it did. What impressed me the most was how the problem was handled. Jayce was our guy until it was fixed properly. And fixed it was. I will definitely go back."

"Giving one star to be able to review. Went in a few weeks ago thinking I needed new brakes pads because the break fluid was low, they called me about an hr later saying the breaks pads were fine, but I needed new break rotors. Was quoted around $400 for both and was told I had to change both even though the pads were fine, I told them no, to leave the car as it was and that I would pick it up. Went to two different mechanics and was told the breaks and rotors were both fine and did not need to be changed. Sounds like I wanted to be scammed because I’m a woman that came in alone not knowing anything about cars?"