Pep Boys

"This auto service was recommended to me, so I went there. I wanted to check the condition of my car. I tried for three days to get to them. I arrived - made an appointment - arrived by appointment - I was told to wait 2 hours. I waited, came 2 hours later - and no one even looked at my car during this time, but simply told me to wait another 2 hours. but I couldn’t wait, I had things to do. I made an appointment the next day again for 8 or 9 am - I arrived - and again the same thing! Worst car service ever. worst service. I am from Ukraine and lived in Europe for a long time, but I have never seen such terrible service! I don’t understand why Americans tolerate this. and when on the 3rd day of my visits to them, they still “found time to look at my car.” So they also broke my air conditioner! I paid them to diagnose the car, and they broke it for me!. I had to repair the conditioner at my own expense at another service station. the most crooked service in the world!. when on the third day of my arrival they took my car (I think because my husband started arguing with them, since we were booked in again. And we were again told to wait 2 hours). when we returned. I saw that the car was driven into the garage and the wheels were removed from it. I thought - hurray, they’re finally checking her! I stood for 40 minutes and looked at my car, which not a single mechanic approached. I think my car was specially driven onto a lift and the wheels were removed to create the appearance of work. but they didn't do anything with it. and they deliberately ruined the air conditioner to take revenge for the fact that my husband had a fight with them. I'm afraid they might have ruined something else. Oh, and they wrote me a huge list of what needs to be changed in this car (they supposedly did the diagnostics). where the repair amount was more expensive than the cost of my machine. Crooked hands! liars and cheaters!"

"I made an appointment to have my battery replaced( a very simple task) at this establishment. When i arrived I was instructed that it would take 1 1/12hrs. I was shocked and thought about leaving, but I had a bad battery and wasn't sure if my car would start. So I asked the gentleman why it would take so long to replace a battery, he stated, " I only have one mechanic working", still...A battery replacement?!? While waiting for about 10 minutes I witnessed 4 different mechanics emerge from the work area. Clearly I was not told the truth. 2 mechanics walked out to my car and I thought, great they are going to do this job quickly. They raised the hood and stood looking under the hood for about 5 minutes, then walked away. An hour passes and no-one is working on my car, when a different mechanic(or so called "trained professional technicians") also lifts the hood. I went to the front desk and asked the attendant "why is the mechanic looking under the hood? the battery is in the trunk." He then asked me "how did you get here then?" Really!?! The "trained professional technicians" couldn't find the battery(GOOGLE! or check the appointment information). I just wanted to leave this run down horrible place. When time came to pay my bill, they charged my card 4 times and said that payment had not been received for the service. I showed them my credit card notifications showing 4 charges for the amount due. I was told by the attendant that "it must be a problem with your bank". After being there for almost 2 hrs for a BATTERY REPLACEMENT, I got in my car and there was oil and grease on my passenger seat and on the inside of the drivers door. I will never use this place again or any Pep Boys for that matter. What an embarrassment of a business. STAY AWAY from this place!!"

"Had an appointment for 10:30 for oil change, tire rotation and diagnostic. Sat for 5 hours just to get oil change and tire rotation. Was told to leave vehicle or come back on Monday for diagnostic. They wasted a good portion of my Saturday just for an oil change. I would have been better off at Wal-Mart."

"Since it’s a national company I trust the quality of the work done, but they totally recommended something I didn’t need and I didn’t know enough to question it until after. Had a screw in my tire and it was like $22 which is fine. But in their complimentary inspection they also said I needed a new cabin air filter bc mine was “really dirty”. I’ve only had the filter in there for a month and it didn’t have one for idk how long before that (I bought it used two months prior). So I said ok. I thought maybe not having one for a bit made it extra dirty. My dad asked if I had seen the filter before I agreed. I hadn’t but they brought it for me to look. It wasn’t that dirty. But they told me it was because they get to charge 20$ in labor to replace it. They could have just handed it to me and I could have done it in 5 minutes. If I had even needed it. I’d come here over Walmart but still don’t just trust people. Also if you need an air filter just get one off Amazon… it’s cheaper. The service took almost twice as long as they said it would as well."

"1 star for waiting almost 4 hours for an oil change and tire rotation. Had an early morning appointment, showed up 15 minutes early to try and get out a little faster. Don’t understand why appointments are even accepted. Glad they topped off my engine coolant, $90 well spent."