Petco Grooming

"I am upset and disappointed. My appointment was at 1:30 but I had to wait for another 15 minutes for someone to come out. She told me I can pick up my dog at 4, but I waited another 45 minutes. The price was also higher than I expected. I would never go back again"

"The most incompetent and inhumane group I only wasted two minutes for my puppy's appointment, I called them about him looking for parking and wasted 2-3 minutes they didn't answer and when I got there they refused me, I tried to reschedule or change the appointment time they lied to me that they didn't have time to check Online and when I exposed it in a lie, someone else canceled the appointment, I talked to the doctor, the manager, I didn't see any human approach with them for 5 minutes, I will never come back here for my puppy, moreover, I fear for the health of animals in the hands of such people."

"Horrible customer service. They never answer the phone. When I finally got an appointment (through the app) they cancelled my appointment the day of without telling me. I found out at the location and got to work late for no reason. Brought my dog in for the rescheduled appointment and was told two to three hours for the requested service. When I came in to get my dog he was still drying because “he didn’t like the blow dryer” I’ve used the blow dryer on my dog countless times and had little to no issues. Then the groomer tells me she wants to leave at a specific time and can’t do the grooming. Horrible! Wish I could give negative stars. She was obvious trying to do the bare minimum and avoid grooming my dog. This groomer literally complained about grooming him before I even brought him in."

"Tiffany C was absolutely amazing with our extremely nervous dog. She was patient and thorough about all. Milo received excellent care and services and we couldn't thank her enough for giving us a wonderful first time grooming experience for our little one."

"although i waited 2 months for the appointment it was great. i removed 1 start for wait time and because i saw my doggy baby sitting in the waiting room shivering's and scared for about 30 minutes before she was dried off. i watched in the window where she was leashed and forced to wait for a groomer to come back to pick her up. not sure if this is protocol but non the less i was not a fan. her nails were painted but not dry when i picked her up causing her polish to come off on her sweater and on my clothes as well. not a huge deal but it would have been nice to mention this ahead of time."