TRYP by Wyndham New York City Times Square South

"If you are looking for customer service, look elsewhere. We checked in in the early hours and the hotel system was down. The front desk person could not tell us if the 2 rooms we reserved would be on the same floor or close by He need to walk us to the room and open with a key since the system is down, they can not make key cards. They copied the ID and credit card. No going over the amenities, hours, bar/food options, check out time etc. He could care less. Checked in the next morning and they cancelled the second room not knowing it and no e-mail stating that to address ASAP. The last day, someone who knocked on our room door with the do not disturb sign asked us how long we would be since check out was at 11am. She explained that after an hour it is a fee. Again speaking to the front desk person, he could care even less than the first person we first interacted with at check in. He knew only to charge after 12pm. He advise to call Wyndham. Wyndham is in the name of TRYP ad he couldn't do anything to assist us at all. Of all the things we did and experienced, this lack of customer service from every person sitting at that desk must have been taught. I'm sure there is a good reason that the plexiglass is there, they feel too comfortable being A holes. I do not recommend this hotel."

"Room was over 80° when we arrived. Waited 20 minutes in line to speak with the one staff member working the front desk only to hear there was no AC, only heat, and was advised to leave the window open as the only solution. Definitely not up to par even at the (relatively lower price). Only good thing is the location - great for accessing Times Square, midtown, High Line, Hudson Yards, etc."

"Unfortunately we planned a last minute holiday trip and had very limited options. I went with this place due to location. The reviews are confusing- some hotel sites rate it much higher which makes me feel they are paying for positive reviews. The location is near police so it feel safer than other areas. Also close to Times Square but far enough away for comfort. Near a lot of hot spots. We arrived at 4:30pm and they told us our room was not ready and it would be a few hours. They offered to hold our bags in a wide open area that anyone can access so we declined and waited at the bar/food area. They have a subpar food buffet for breakfast and nothing is complimentary- I mean nothing. They constantly try to give bottled water so they can charge you. They do not go out of their way to provide any sort of customer service. Our TV was broken- they didn’t care. We have small kids and TV would have saved the day at certain moments. I will say that a few of the staff members were kind but 85% were just rude. They have a lot of work to do…Pay the extra and stay elsewhere."

"Overnight stay in ‘King Room’ in December 2023. While the property is centrally located, WE DO NOT recommend for multiple other reasons. 1. One staffer attempting to check-in/out long lines of guest. 2. Multiple banks of elevators and none properly functioning (i.e., every elevator automatically stopping at each of the ~15 floors regardless. This caused large groups to have to wait long times around a few elevators in order to get to/from their rooms. This was also a recipe for potential fire and other safety issues. Furthermore, no mention of this issue was given at check-in & no technician was seen during our stay). 3. Pet scent indicated bedding was not properly cleaned. 4. Heating didn’t work & cooling system didn’t turn off at thermostat-solution given was to turn-off system at panel box & wrap up. 5. Cramped space-don’t believe the actual & advertised room dimensions aligned. Cannot describe this hotel as ‘luxury , great view, romantic, quiet, kid-friendly, great-value, or high-tech’. Based on the above, we didn’t dare attempt the food….."

"My husband & I were pleasantly surprised at how much we enjoyed our stay here. We came in on Halloween & checked out November 4th. The staff is super friendly. When we asked for something, it was delivered very quickly. Love that the room had a mini fridge because we could keep a cold bottle of water for our medications. And the walk in shower was very nice w/amazing water pressure! I’d give this hotel above 5 stars if I could. We will definitely be back! Thank you to the staff there that made our stay an awesome experience."